Paid my SIP fee, but no SIP settings, pls help!

[frankpong]

Hi,

Can somebody help this situation:

I login my freephoneline account and paid the SIP by credit card. After submission, the server replied with "Internal server error". There is nothing in the SIP settings and there is no ordering SIP button anymore.

I called accounting department two times and ask whether my order went through or not. Both said it was go through. First time a staff told me there will not be any settings in the web account, it will be in my email and I have to wait. After half hour I called it again, this time another staff told me it will not send to my email but will be in my web account and I have to wait half hour.

Now two days have passed already, the situation is the same.

Can someone in this forum suggest a way to fix it?

Thank you very much.

[TheHardy]

Delete the cookies in your browser to make sure that nothing is "stuck". Check your account on the web again. If you still have nothing there, then you MUST (can I emphasize that more?) M-U-S-T call in to customer support. Calmly explain that you have purchased the unlock credentials, that you have called in before, and that you still do not have them. Could they please either resend them to your email (oh, and you HAVE verified in your account that your EMAIL setting there is CORRECT, have you not???).

That is about all the HELP I can give ... you are more or less on your own for the above steps!

[FONGO_mike]

Hi,

Can somebody help this situation:

I login my freephoneline account and paid the SIP by credit card. After submission, the server replied with "Internal server error". There is nothing in the SIP settings and there is no ordering SIP button anymore.

I called accounting department two times and ask whether my order went through or not. Both said it was go through. First time a staff told me there will not be any settings in the web account, it will be in my email and I have to wait. After half hour I called it again, this time another staff told me it will not send to my email but will be in my web account and I have to wait half hour.

Now two days have passed already, the situation is the same.

Can someone in this forum suggest a way to fix it?

Thank you very much.

Hi Frank, Normally when you purchase the VOIP unlock key, it becomes available (to be viewed) in your account on the website and a copy is also sent to your email. If it has indeed been two days and you have not seen it yet, i would suggest calling our toll free number for help and selecting technical support instead of the billing department.