FPL Not Working After Software Installation

[shiggidyshwa]

Hi,

FPL has been working great for the past little while, but a few days ago I installed software known as VMWare on my computer. This is a virtual machine program that allows me to run a different OS in memory. In VMWare, I had to use my computer's network device to connect to the internet, which created a virtual "other" network device.

After installing VMWare, I can no longer make calls and check voicemail on FPL. I can receive calls, but when I answer, I can't speak and cannot hear the caller. I thought that this might be an issue with the virtual network device, so I went into Windows Control Panel and disabled it. I also tried a system restore to reset settings to a time earlier than the VMWare installation.

Nothing has worked so far. Any ideas?