Lost call then registration failed - Brampton ON

[user451]

Just lost a caller mid call around 8pm They could hear me but I could not hear them.

Tried dialing out .. dead air

Checked router Registration failed.

Finally registered call came in but is breaking up.

Anyone else?

[user451]

And now again Registration failed 8:12pm

This is a working system with no changes and speedtest.net is great 21+mbps down .51 up

[user451]

8:22pm and it's registered again

Hoping it stays registered this time

[TheHardy]

Little system hiccups are to be expected. Maybe just hit the "re-register" time and it managed to have a network busy ... glad it seemed to resolve itself.

[spa112]

At 8pm I noticed line 1 led on my ata was off. Checked the webadmin - showed failed registered
rebooted modem, ata - didn't fix.

now at 8:30p its oks. 2nd time in 2 weeks. I dont know how long it was out. Was okay at ~4:30pm

[user451]

Seems like the ' hiccups ' have been a little more frequent recently. Noted on another thread issues were so far only reported for Rogers internet users. So this could be related to some freaky Rogers glitch.

[TheHardy]

Seems like the ' hiccups ' have been a little more frequent recently.

Do not forget that there has been EXPONENTIAL growth in the number of users using the system too -- since the launch of DV, the outright growth of subscribers has outpaced anything that FPL has seen before. Therefore, with the greater load on the servers and infrastructure, it is not at all surprising to me that there have been hiccups, glitches and outtages.

I think that Fongo has handled it fairly well, with only the one major issue so far. Smaller scale short-term outtages are similar to POTS line-busy signals generated when circuits used to overload before everything went to FO digital ... so this is not at all new ...

[MichaelVoIP]

Seems like the ' hiccups ' have been a little more frequent recently. Noted on another thread issues were so far only reported for Rogers internet users. So this could be related to some freaky Rogers glitch.

I could not make any phone calls tonight around 7:30 - 8 pm on either my two FPL lines or on Dell Voice on my iPhone. My ATA kept on indicating registration failure. Later on, after the ATA was finally able to register, dialing *98 would take a full minute for the voice mail system to respond. I am not with Rogers for my home Internet.

I called FreePhoneLine and a guy with a strong Phillipine-like accent asked me about the model of my ATA. When I mentioned it was a SPA2102, he simply said the problem was not at their end and that it should be my ATA that is faulty, which is not supported by FPL anyway. When I mentioned that I have had no problems with my ATA and FPL for many months and that I also could not make calls with the Dell Voice application, therefore the problem would not be at my end, he rudely hung up on me. Way to go, FPL!

Is seems that, after 9 pm, the service came back to normal and it's been okay over the last four hours.

[TheHardy]

I could not make any phone calls tonight around 7:30 - 8 pm on either my two FPL lines or on Dell Voice on my iPhone. My ATA kept on indicating registration failure. Later on, after the ATA was finally able to register, dialing *98 would take a full minute for the voice mail system to respond. I am not with Rogers for my home Internet.

I called FreePhoneLine and a guy with a strong Phillipine-like accent asked me about the model of my ATA. When I mentioned it was a SPA2102, he simply said the problem was not at their end and that it should be my ATA that is faulty, which is not supported by FPL anyway. When I mentioned that I have had no problems with my ATA and FPL for many months and that I also could not make calls with the Dell Voice application, therefore the problem would not be at my end, he rudely hung up on me. Way to go, FPL!

Is seems that, after 9 pm, the service came back to normal and it's been okay over the last four hours.

1) The intermittent (yet seemingly ongoing) temporary registration failures seem to be cropping up more frequently. I am seriously starting to wonder if it is a capacity issue for FPL. I am guessing that if it happens at certain times, they may be PEAK load times. This would be something that perhaps STEVE can look into on a deeper level; although I do not think that there would be detailed logs of failed registrations, perhaps someone at Fongo NOC can look at peak server loads at times when registration failures are being reported and see if indeed they are nearing capacity or what the server load is at those times. The time you mention would seem to be a peak time to make calls, would it not? After dinner, before primetime ... ??

2) As Customer Service cannot possibly actively provide TECH support for an unlimited amount of routers/ATA's, "not supported" means just that -- the ATA does work with FPL/Fongo, just they don't provide actual support for it. The forum here usually has a good amount of support in that way, as it is user powered, and we are all using SOMETHING, and have some insight which perhaps the Customer Support team may not.

3) Support Staff rudeness --- well, it is a two way street. The calls are recorded (to the best of my recollection), and it has been noted in the past that if you provide the time/date of your call and your account details, the specific rep can be determined. And it can be reviewed to see what occurred. I am not condoning staff rudeness, as that should never occur, so if you wish to pursue it, I would contact Steve via PM with the relevant details.