Follow me numbers

[abelitin]

I have a bit of an issue:

In our household we have 2 accounts with DellVoice (app) and 1 with FreePhoneLine (main home phone number, ATA).

I have the main FPL number forwarding to my cell phone, and I had one DV forwarding to the FPL main one, no problem. I then needed to forward the second DV to my cell, but since a given phone number can only be used once, I thought of forwarding it to the main house number instead, losing the forwarding for DV 1, which would ring the Cell simultaneously. This is what happened:

1.- I removed my FPL number from the follow me setting in DV 1;
2.- I tried to add it to the DV 2 number but got the error that it was being used by somebody else (which obviously, was not the case, as I had just released it);
3.- I tried but could not add the second DV as a follow me (same error) to either DV 1 or FPL accounts, even though that is a number I just got today;
4.- When I tried to re-add the FPL to the DV 1 account (basically, going back to the same scenario I previously had), I got the same error (even though, it was set up there initially).

Funnily enough, if I add either number as a follow me in the same account (that is, the FPL as a follow me number in the FPL account, and the DV in the DV account), the system does take both (I presume it does not validate self number?). If I try to add other 2 DV or FPL numbers (my brothers') they go through flawlessly, too.

I called 2 or 3 times to Customer Support today, and they were mostly lost, which is a shame. I regret to say, they were "fishing" and had absolutely no idea of what could be causing the problem.

Any ideas?

[TheHardy]

Odd. Sometimes, the system does not update quickly enough and you get the fail message if you are changing FM#'s around between accounts -- I have had this happen. Try again to put it back, see if it goes thru.

Another suggestion that I can give is to daisy-chain them a bit, if they go thru, to fwd one to another which is already fwd to your cell ....

DV2-->cell
DV1-->DV2 (which then fwds-->cell)
That example has your cell entered ONCE only and therefore does not trigger the issue.

Might need some creative tree routing, but draw it out and tinker a bit.