how to cancel free fpl number?
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flyingking
- Quiet One
- Posts: 40
- Joined: 12/21/2009
how to cancel free fpl number?
i must cancel it. pls advise
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Jake
- Technical Support
- Posts: 2837
- Joined: 10/18/2009
Re: how to cancel free fpl number?
If you don't want it anymore, just stop using it.flyingking wrote:i must cancel it. pls advise
But if you really want to delete it. Log into your account online and go to the account settings page (the one that says 'Manage your account') and there is a delete link next to where you re-enter your password.
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TheHardy
- ***Übergod***
- Posts: 1632
- Joined: 08/13/2011
- SIP Device Name: FPL PC softphone (buggy)
- Firmware Version: 3.0.3.0
- ISP Name: Telus Optik
- Computer OS: Win7
- Router: Actiontec V1000H
- Smartphone Model: none
- Location: Surrey, BC
Re: how to cancel free fpl number?
Jake has the answer for dealing with getting rid of it right away. If that fails, you can also call into Customer Service and request that they remove your account as well (that would assume that you cannot log in to your account management screen and do it yourself, such as you forgot your pass).
As Jake also states, if you simply wish to stop using it (seeing as how it is NOT costing you anything), the account will "time out" and delete itself after 3-4 months anyways without any further input from yourself.
Your choice as to how you wish to deal with it.
If you don't mind me asking, WHY "must you cancel it!" ??
As Jake also states, if you simply wish to stop using it (seeing as how it is NOT costing you anything), the account will "time out" and delete itself after 3-4 months anyways without any further input from yourself.
Your choice as to how you wish to deal with it.
If you don't mind me asking, WHY "must you cancel it!" ??
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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FONGO_mike
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
Re: how to cancel free fpl number?
Just to add some info from our end on why Fongo may choose to delete an account:
Accounts can be deleted for two reasons.
1) we have tried on multiple occaisions to reach the customer to verify information for 911 reasons, and could not make contact (indicating call back information was incorrect) and thus meaning we needed to delete the account.
2) account was not used in 90 days time. If an account has become inactive, for a span of 90 day's, the account becomes deleted and the number is released back into the number pool. This does not apply if the user has purchased a VoIP Unlock Key or called us to certify their account.
3) you call in to ask us to delete it.
4) we have proven the account is being used to commit fraud or an abuse of the service.
Accounts can be deleted for two reasons.
1) we have tried on multiple occaisions to reach the customer to verify information for 911 reasons, and could not make contact (indicating call back information was incorrect) and thus meaning we needed to delete the account.
2) account was not used in 90 days time. If an account has become inactive, for a span of 90 day's, the account becomes deleted and the number is released back into the number pool. This does not apply if the user has purchased a VoIP Unlock Key or called us to certify their account.
3) you call in to ask us to delete it.
4) we have proven the account is being used to commit fraud or an abuse of the service.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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seagame2001
- Tried and True
- Posts: 396
- Joined: 11/27/2010
- SIP Device Name: Linksys PAP2T
- Firmware Version: Groundwire
- ISP Name: 3web
- Computer OS: Windows 7
- Router: Dlink-DD-WRT
- Smartphone Model: iPhone 4
- iOS Version: 5.1.1
Re: how to cancel free fpl number?
Login to your FPL account and delete
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nlemay
- Just Passing Thru
- Posts: 22
- Joined: 05/28/2012
Re: how to cancel free fpl number?
Just a question about account being deleted after 90 days. If I bought the SIP configuration, and let's say I dont use my phone for 90 days (I'm in vacation, for instance), will my account be deleted even if I have a SIP configuration?