
Thanks,
Pierre
YES, and I have lotsseagame2001 wrote:Did you buy long distance credit?
Jake wrote:Does it say anything in your online call logs?
Also, have you tried a different US number?
Lastly, I see you have the HT286 which I assume you are using to call - have you tried using the FPL/DellVoice softphone?
If you can see it in your call logs, and the number looks right there, then opening a support ticket is really your only option. I only suggested to use the softphone in case the call was being stopped by the ATA for some reason, but if it is in your logs then it seems like it is trying to go through. BTW, you can always download the softphone if you ever need to test it.Pierre wrote:Jake wrote:Does it say anything in your online call logs?
Also, have you tried a different US number?
Lastly, I see you have the HT286 which I assume you are using to call - have you tried using the FPL/DellVoice softphone?
- Yes, it is recorded on the call log and $$$ is being deducted from my account on each calls
- Yes, I did try different a US numbers
- I am not set up to use FPL/DellVoice softphone
These are not toll free numbers
I have opened a problem ticket with FPL/Fongo support, I now have to wait and see
Is it ONLY 717-790-xxxx numbers that you are having issues with??? For others, 717-790 is "Mechanicsburg / Cumberland, PA" ... local to Harrisburg.Pierre wrote:As additional info, I just tried to call several other businesses in the same area with same exchange (717-790-XXXX) and had the same results, can hear the dialling but then dead silence. So the problem isn't confined to one number only.
UPDATE on April 19 @ 13:05: Called for status again, spoke to support for the third time. I was told the same thing,the problem is being escalated to a "level 2" tech. and no other info is available. In other words; sorry you're having a problem but "don't call us we'll call you"![]()
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With that delay, I would be tempted to agree with you there. To their benefit, they might be investigating it, but they should at least be able to tell you "hey, we're looking into it."Pierre wrote:I was told on the first of three calls the problem would be fixed within 12 hours. The last two calls for updates didn't give me anything, more or less I was just given the "brush off". Customer support is not one of Fongo's strength!!!
Hit Mike or Steve up again and see if they can shake something loose. If the issue is ONGOING over multiple calls, they should be able to check their server-side logs and see what the error is (if there is one!) from their end --- best thing, if you do get a hold of Steve or Mike, is to set a time when you will be making a call that you know fails (in addition to having the logs from when you previously did), and then maybe they can have some techie buried in the P3-level of the basement routing room WATCH THE LIVE progress (and fail) of your call and track down the issue ...Pierre wrote:Still having the problem and haven't heard any more from Mike despite an email asking for an update.
I guess I'll have to make a choice between living with the problem of not being able to call the US or look for a different VOIP provider????
Hmmm, someone was having a Northwind issue ... I will have to do a forum search to re-fresh my memory on that.Pierre wrote:Yes I am using Northwind wireless but don't remember any problems related to them. I don't have the softphone software loaded on my computer, using my ATA only. I am not exactly an expert in the VOIP field and since I can't get any assistance from Fongo, I guess I'll have to call someone in to help me troubleshooting this problem.