Connection Lag

[dks]

For the past couple of weeks I'm noticing FreePhoneLine popping in and out of service several times per day. It's always due to excessive delay in reaching the FreePhoneLine server. Most of the time my pings are 30 to 35 ms. Several times a day it jumps up to 3,000 ms and connectIon is lost. I've been on the phone chatting and get disconnected sometimes due to this. Prior to the past couple of weeks I've never had any issues.

Are there server problems? Is there another server I could register with?

Thanks.

[bridonca]

I would be more apt to believe you have a jitter issue, most likely because of your internet connection, or there is a smaller chance your networking gear is at issue. If you are torrenting, that can cause problems if your bit torrent client is not correctly configured.

In any case, run this test regularly to confirm if the problem is on your end. http://myspeed.visualware.com/servers/n ... erate.com/

[TheHardy]

Another factor that sometimes may pop up, other than bandwidth usage, is CPU usage as well.

[FONGO_mike]

Another factor that sometimes may pop up, other than bandwidth usage, is CPU usage as well.

I used to have an issue like this on my account at home. I use Windows 7. I got my hands on a program called process explorer that list EVERYTHING runnging on your computer and learned i was running way to much at once.
Stopped a number of the processes that were running and no longer had this issue.

[TheHardy]

Another factor that sometimes may pop up, other than bandwidth usage, is CPU usage as well.

I used to have an issue like this on my account at home. I use Windows 7. I got my hands on a program called process explorer that list EVERYTHING runnging on your computer and learned i was running way to much at once.
Stopped a number of the processes that were running and no longer had this issue.

Is it a HIT & MISS procedure to close down processes randomly and see if the confuser still functions stabily or is there something with ProcExp that allows you to track down unneeded processes??

[dibsmft]

dks
Looks like your first step is to shut down and then completely restart everything. Shut down modem, router and everything else on the your network, wait 10 minutes, then restart the modem, then the router and then the computer that you use for calls. See if things work then. After that the rest of the network can be reconnected. If the phone works OK then the most likely problems is that your router is not correctly configured wrt ports and IP services.

[dks]

I am not new to VoIP. I started using voip in 2004 and currently have an Asterisk server dedicated to voip in my house. My CPU on my asterisk server is running anywhere from 0% to 1% and I'm connected to another VoIP company with zero issues in regards to lagging. I haven't changed anything on my end. I check my logs daily and they never used to show freephoneline as being an issue. For the past month it's been crazy. Many of you may not even be aware that your service is disengaging because you'd need to log all activity like Asterisk does to even know. It is a concern though. As you'll see it's become very unreliable. 911 calls would fail, and I have been disconnected a few times lately while on the phone talking. When I look at the log it's always the same - UDP timeout.

I'll post some results just from May 2nd:

[2012-05-02 13:07:53] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (2083ms / 2000ms)
[2012-05-02 13:08:03] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (36ms / 2000ms)

[2012-05-02 13:16:06] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (3032ms / 2000ms)
[2012-05-02 13:16:16] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (35ms / 2000ms)

[2012-05-02 13:43:16] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (3046ms / 2000ms)
[2012-05-02 13:43:26] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)

[2012-05-02 13:46:30] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 35
[2012-05-02 13:46:53] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (36ms / 2000ms)

[2012-05-02 13:48:56] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (3072ms / 2000ms)
[2012-05-02 13:49:07] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)

[2012-05-02 13:55:09] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (2036ms / 2000ms)
[2012-05-02 13:55:19] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)

[2012-05-02 14:07:21] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (2047ms / 2000ms)
[2012-05-02 14:07:31] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (35ms / 2000ms)

[2012-05-02 14:12:35] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 37
[2012-05-02 14:12:45] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)

[2012-05-02 14:57:19] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 34
[2012-05-02 14:57:29] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (51ms / 2000ms)

[2012-05-02 15:01:33] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 34
[2012-05-02 15:01:43] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (35ms / 2000ms)

[2012-05-02 15:25:48] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (3070ms / 2000ms)
[2012-05-02 15:25:58] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (35ms / 2000ms)

[2012-05-02 16:30:32] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (2101ms / 2000ms)
[2012-05-02 16:30:42] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (39ms / 2000ms)

[2012-05-02 16:31:46] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 39
[2012-05-02 16:31:56] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (35ms / 2000ms)

[2012-05-02 16:33:00] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 35
[2012-05-02 16:33:10] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)

[2012-05-02 17:00:27] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (2060ms / 2000ms)
[2012-05-02 17:00:38] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (1035ms / 2000ms)

[2012-05-02 17:02:40] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (2034ms / 2000ms)
[2012-05-02 17:02:54] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 2034
[2012-05-02 17:03:04] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (33ms / 2000ms)

[2012-05-02 17:07:06] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (2035ms / 2000ms)
[2012-05-02 17:07:16] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)

[2012-05-02 17:25:22] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 35
[2012-05-02 17:25:32] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)

[2012-05-02 17:32:36] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 44
[2012-05-02 17:32:46] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (37ms / 2000ms)

[2012-05-02 17:41:52] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 37
[2012-05-02 17:42:02] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (35ms / 2000ms)

[2012-05-02 17:43:04] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (2041ms / 2000ms)
[2012-05-02 17:43:14] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (38ms / 2000ms)

[2012-05-02 17:44:18] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 38
[2012-05-02 17:44:28] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)
[2012-05-02 17:47:31] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (3074ms / 2000ms)

[2012-05-02 17:47:42] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (1036ms / 2000ms)

[2012-05-02 18:35:48] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 34
[2012-05-02 18:35:58] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)

[2012-05-02 19:05:01] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (2119ms / 2000ms)
[2012-05-02 19:05:15] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 2119
[2012-05-02 19:05:25] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (38ms / 2000ms)

[2012-05-02 20:06:31] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 35
[2012-05-02 20:06:41] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (33ms / 2000ms)

[2012-05-02 20:11:45] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 33
[2012-05-02 20:11:55] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)

[2012-05-02 20:43:00] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 35
[2012-05-02 20:43:11] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (35ms / 2000ms)

[2012-05-02 21:05:15] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 34
[2012-05-02 21:05:25] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)

[2012-05-02 21:09:27] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (2033ms / 2000ms)
[2012-05-02 21:09:37] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)

[2012-05-02 21:11:41] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (3038ms / 2000ms)
[2012-05-02 21:11:51] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (36ms / 2000ms)

[2012-05-02 21:37:55] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Lagged. (2035ms / 2000ms)
[2012-05-02 21:38:05] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (43ms / 2000ms)

[2012-05-03 00:00:26] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 34
[2012-05-03 00:00:36] NOTICE[3804] chan_sip.c: Peer 'FreePhone' is now Reachable. (33ms / 2000ms)

[dks]

Has anybody else been having this issue (as posted above)? It's really really bad. Every 10 minutes the connection becomes unreachable. I have a high quality internet connection and no issues like this with my other voip provider. I have a hunch FreePhoneLine is doing this deliberately because it all started happening shortly after I ported my home phone number to FreePhoneLine (Fongo). Prior to the porting of my number, I had no issues at all. I wanted to test this service for 2 or 3 months before spending more money and porting my home phone number over. So I bought the config file, and used the service successfully for several weeks. I then decided to port my number. All was working fine for 2 weeks, then my connection started doing what I explained above. It's been over a month now and there's been no end to it. People are calling me on my failover line because this one is unreachable so often. I try dialing out and cannot because it's not registered. It's very annoying. So now I'm out $75 for this FREE phone line. That's more money than I spent in an entire year with my other voip provider.

So tonight I finally decided to call their support line. What a farce that was. I waited on hold for the longest time, and decided to take advantage of their "We'll call you back" service. An hour later I got a call back and after giving him the details and my name, address, and phone number he says, "We cannot help you because you did not buy one of our ATAs."

So now more money is needed to buy equipment that I already have which was working 100% fine until a month ago.

I'm very annoyed and frustrated, and I know the next thing I need to do is pay to have my line ported back to where it was and never go down this "Free" route again. To me, this seems more like a scam than anything. Numbers that used to work stopped working when they changed their local calling routes without telling people. Now I cannot even call so-called free numbers and I am told I have to spend more money on top of the $75 I've already spent. I forgot to mention the tax that I was charged too. So it was more than just $75. There was NOTHING free about this venture, and it's not working.

[watermark]

I bought 2 config files and run Asterisk at home too. Registration timeout and quality over 2000ms happen today. Freephoneline had similar issue since April I think. But today is severe. I sniffer on my Asterisk internet interface. FPL registration server didnot reply every packet. The log is as follows:

14:53:33.271299 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 544
14:53:33.271328 IP x.x.x.x > 208.65.240.165: udp
14:53:33.415348 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 511
14:53:34.415691 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 511
14:53:35.416331 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 511
14:53:36.415634 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 511
14:53:37.271410 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 544
14:53:37.271440 IP x.x.x.x > 208.65.240.165: udp
14:53:41.271390 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 544
14:53:41.271421 IP x.x.x.x > 208.65.240.165: udp
14:53:45.330223 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 544
14:53:45.330257 IP x.x.x.x > 208.65.240.165: udp
14:53:46.331122 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 544
14:53:46.331154 IP x.x.x.x > 208.65.240.165: udp
14:53:46.416069 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 511
14:53:47.331416 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 544
14:53:47.331445 IP x.x.x.x > 208.65.240.165: udp
14:53:47.415957 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 511
14:53:48.417198 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 511
14:53:48.560870 IP 208.65.240.165.5060 > x.x.x.x.5060: SIP, length: 301
14:53:49.331249 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 544
14:53:49.331278 IP x.x.x.x > 208.65.240.165: udp
14:53:53.330512 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 544
14:53:53.330545 IP x.x.x.x > 208.65.240.165: udp
14:53:57.330407 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 544
14:53:57.330439 IP x.x.x.x > 208.65.240.165: udp
14:53:58.561426 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 511
14:53:59.562242 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 511
14:54:00.562576 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 511
14:54:00.638108 IP 208.65.240.165.5060 > x.x.x.x.5060: SIP, length: 301
14:54:01.330700 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 544
14:54:01.330738 IP x.x.x.x > 208.65.240.165: udp
14:54:01.580553 IP 208.65.240.165.5060 > x.x.x.x.5060: SIP, length: 412
14:54:01.581173 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 544
14:54:01.581208 IP x.x.x.x > 208.65.240.165: udp
14:54:02.581353 IP x.x.x.x.5060 > 208.65.240.165.5060: SIP, length: 544
14:54:02.581384 IP x.x.x.x > 208.65.240.165: udp
14:54:02.824700 IP 208.65.240.165.5060 > x.x.x.x.5060: SIP, length: 430

[dks]

You're right! This has been happening since April - non-stop, and the tech support is absolutely useless. This Fongo system is virtually unusable.

Looking at my log just now I'm seeing:

[2012-05-25 05:56:55] NOTICE[3780] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 33
[2012-05-25 05:57:05] NOTICE[3780] chan_sip.c: Peer 'FreePhone' is now Reachable. (34ms / 2000ms)

[2012-05-25 06:02:09] NOTICE[3780] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 38
[2012-05-25 06:02:33] NOTICE[3780] chan_sip.c: Peer 'FreePhone' is now Reachable. (36ms / 2000ms)

[2012-05-25 06:06:37] NOTICE[3780] chan_sip.c: Peer 'FreePhone' is now UNREACHABLE! Last qualify: 34
[2012-05-25 06:06:47] NOTICE[3780] chan_sip.c: Peer 'FreePhone' is now Reachable. (35ms / 2000ms)

As you can see this is happening every couple of minutes as I have pages and pages of this.

[tbrummell]

I see the same, but haven't had any drop outs because of it. I'm tolerating it for now. At some point FPL staff will take it seriously.

LOL, as I typed this I got a "FPL is down!" email from my server. Too funny.

[tbrummell]

Has anybody else been having this issue (as posted above)? It's really really bad. Every 10 minutes the connection becomes unreachable. I have a high quality internet connection and no issues like this with my other voip provider. I have a hunch FreePhoneLine is doing this deliberately because it all started happening shortly after I ported my home phone number to FreePhoneLine (Fongo). Prior to the porting of my number, I had no issues at all. I wanted to test this service for 2 or 3 months before spending more money and porting my home phone number over. So I bought the config file, and used the service successfully for several weeks. I then decided to port my number. All was working fine for 2 weeks, then my connection started doing what I explained above. It's been over a month now and there's been no end to it. People are calling me on my failover line because this one is unreachable so often. I try dialing out and cannot because it's not registered. It's very annoying. So now I'm out $75 for this FREE phone line. That's more money than I spent in an entire year with my other voip provider.

So tonight I finally decided to call their support line. What a farce that was. I waited on hold for the longest time, and decided to take advantage of their "We'll call you back" service. An hour later I got a call back and after giving him the details and my name, address, and phone number he says, "We cannot help you because you did not buy one of our ATAs."

So now more money is needed to buy equipment that I already have which was working 100% fine until a month ago.

I'm very annoyed and frustrated, and I know the next thing I need to do is pay to have my line ported back to where it was and never go down this "Free" route again. To me, this seems more like a scam than anything. Numbers that used to work stopped working when they changed their local calling routes without telling people. Now I cannot even call so-called free numbers and I am told I have to spend more money on top of the $75 I've already spent. I forgot to mention the tax that I was charged too. So it was more than just $75. There was NOTHING free about this venture, and it's not working.

I understand your rant, really I do, but nothing in life is free, we should all know that by now.

I've used the service for a couple of years now, and this is the worst it's ever been. I guess explosive growth does come back to bite you in the ass. They just hope the quiet sheep with their ATA's don't notice the lagged OPTIONS requests and remain silent. Then, people with half a technical brain in their head, see the real issue at hand and can do nothing about it because we didn't follow the sheep and buy an "official" ATA.

Like other technical threads, I suspect this one will be ignored by anyone with "Fongo" in their username, and nothing will be done until the whole flock starts to complain that their ATA's are not working.

[purevector]

I'd like to add that my ATA is having issues now. At times it cannot register due to server timeout and the service goes down. Lately this has been happening multiple times a day. PLEASE FPL/Fongo staff, take a look at your servers, they are either overloaded or having technical difficulties!

[tbrummell]

Like other technical threads, I suspect this one will be ignored by anyone with "Fongo" in their username, and nothing will be done until the whole flock starts to complain that their ATA's are not working.

See what I mean? Totally ignored. LoL But hey, this isn't an "official" support medium. And if you do call the "Official" support, you will most likely be told they can't help because you are not using an "official" ATA. Nice Catch-22 they have you in.

[tbrummell]

Here are my lags.

2 files, one with FPL's lags, since 3AM today. The other, from the same server, to 2 Voip.ms servers (you will notice no lag messages to those servers, just the DNS lookup requests). You would think if it was *my* Internet connection, all of my providers would lag (4 on this particular server), but it is just FPL that causes grief. I suppose it could be the peering between Rogers and Fibernetics that is causing this, but with both of them being relatively large I'net providers I'd think they would have a decent pipe somewhere at the peer (OC192 or bigger anyone?).

FPL.txt

voip.ms.txt

[TheHardy]

I've used the service for a couple of years now, and this is the worst it's ever been. I guess explosive growth does come back to bite you in the ass. They just hope the quiet sheep with their ATA's don't notice the lagged OPTIONS requests and remain silent. Then, people with half a technical brain in their head, see the real issue at hand and can do nothing about it because we didn't follow the sheep and buy an "official" ATA.

Like other technical threads, I suspect this one will be ignored by anyone with "Fongo" in their username, and nothing will be done until the whole flock starts to complain that their ATA's are not working.

I think you have this nailed right on the head -- it really is too bad that things have gotten this far out of whack, because I do think that there are some of the staff (Steve and Mike) that do give a crap -- they just cannot deal with everything the forum tosses at them, and they don't control all aspects of the back-office (although Steve seems to be able to get the right people to do things....).

As for the connection lag, it is NOT just the non-supported ATA's and the official ATA's ... the PC app sits there unregged and falls in and out of registration state too -- tell me that the APP is not supported .... lol.

I don't gripe too often, as I close the app a lot as it is UNSTABLE on my machine ... but when I am trying to make a call or receive one, it is frustrating beyond all belief to see it go "NO CONNECTION TO SERVER" every 20 seconds or so, and flicker back and forth like some kind of half-broken old light bulb; I can only imagine what people that have paid for their ATA/config and are using it as their MAIN line are going thru, as the instability that the growth has caused has pooched the whole thing for everyone!

I for one certainly hope that they get their shat-together soon and increase the reliability of the overall system/network -- you can only use the excuse of explosive growth for so long before someone has to nut-up and fix it!

Over all still happy, but far from pleased at this point. I suppose because I don't use the service FULL TIME or as my main, that I tolerate the instability a bit more. But when it takes me 15 mins and loading the software 2 times to be able to place a single outgoing call, that is not too cool either.

[TheHardy]

I'm very annoyed and frustrated, and I know the next thing I need to do is pay to have my line ported back to where it was and never go down this "Free" route again. To me, this seems more like a scam than anything. Numbers that used to work stopped working when they changed their local calling routes without telling people. Now I cannot even call so-called free numbers and I am told I have to spend more money on top of the $75 I've already spent. I forgot to mention the tax that I was charged too. So it was more than just $75. There was NOTHING free about this venture, and it's not working.

There are always pitfalls with everything, and free is a relative term. You were not forced to buy the ATA or port in -- you chose to do those.

Having said that, yes, the service quality has declined, and it needs to be addressed, as there are lots of long term users who are now suffering due to this. And I empathize with your position, truly I do, but no one made you BUY the features you did. As for complaining about TAX, dude, you pay tax on everything, so that beef is not legit in any respect.

Local calling areas that have shrunk/changed .. this one is my pet peeve, as I am still trying to wrap my head around how Fongo/FPL works their local calling areas. I think that when they chopped MOST of them (there WERE honestly a LARGE number that were free by accident, where someone entered data wrong!), but the other ones like around Halifax and Winnipeg and a few other major rate centres, where the little towns on the outskirts were dropped --- that makes no sense to me. Where a traditional land-line/wire-line provider has a local calling area that includes these places, I cannot see why FPL/Fongo does not also cover the same footprint as the traditional wireline carrier. I can see not providing an extended footprint of coverage to match say a cellular provider (as that is not the way wireline switches work), but I cannot intuitively see how the FPL/Fongo calling areas are structured!!

Which specific areas were changed that you are concerned about? Have they been stated/talked about before, or are they new one?

I know that there are some more changes afoot and that new areas area indeed being CONSIDERED at this point as the roll out of more local DID's inches (very slowly) forward; and I am still making efforts too to understand why certain cities are not free when for all intents and purposes the should be.

I know it's hard, but don't lose faith completely. Sometimes just wording things not quite so aggressively can yield somewhat better results too...

[Jake]

I'll just quickly pitch my hat in here also. I won't write a long post as most has already been said, but since yesterday the connection on all of my paid config files AND my DV voice app has been having terrible problems staying connected. This is both at home and away, so I don't see my connection/equipment as being the trouble.

I even have the FPL DSL, so if anyone should be able to stay connected it should be me!

[tbrummell]

I'll just quickly pitch my hat in here also. I won't write a long post as most has already been said, but since yesterday the connection on all of my paid config files AND my DV voice app has been having terrible problems staying connected. This is both at home and away, so I don't see my connection/equipment as being the trouble.

I even have the FPL DSL, so if anyone should be able to stay connected it should be me!

I was waiting for you to chime in, I knew you'd be there lurking.

[cu2o2o2]

It might be working now as I was able to get my FPL phone to ring from a Bell landline and complete the call...I hope that was not a fluke!


***edit @12:15PM***
It was a fluke. In fairness, outgoing calls are solid!

[TheHardy]

I think it is important that Fongo sees the scope of the problem, and that it is not just isolated to a few users. While I empathize with their expansion, they should be able to add some robustness to their system and iron out these krinks ... the tone of dissatisfaction echos loudly, and I know that people are getting soured to this service (which used to be very highly rated). Hopefully someone can bail out the ship as it is taking on water and get things fixed up and running right ... fingers crossed!!

[Jake]

I think this is them saying they knew there was a problem http://forum.fongo.com/viewtopic.php?f=18&t=5300

But I am not sure Let's hope the connections start being a bit more solid!

[tbrummell]

I think this is them saying they knew there was a problem http://forum.fongo.com/viewtopic.php?f=18&t=5300

But I am not sure Let's hope the connections start being a bit more solid!

One day of outage, my lagged messages have been for a month. But, we shall see. I'm such a positive person.

[tbrummell]

Yup, all fixed up!!!!

Lagged/Reachable combo's are ok, Unreachable/Reachable combo's = bad. That's since 10am this morning (when they posted the all is well with the service message). Glad I'm not home all day and needing the phone. My number is with someone else anyway, but the wife hasn't complained. And when the WAF goes down, so does the service provider.

Code: Select all

[2012-05-25 10:00:57] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 29
[2012-05-25 10:01:19] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (29ms / 2000ms)
[2012-05-25 10:05:25] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 28
[2012-05-25 10:05:36] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (1089ms / 2000ms)
[2012-05-25 10:07:40] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 30
[2012-05-25 10:08:16] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (28ms / 2000ms)
[2012-05-25 10:09:20] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 28
[2012-05-25 10:09:44] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (31ms / 2000ms)
[2012-05-25 10:10:47] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (3035ms / 2000ms)
[2012-05-25 10:10:57] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (32ms / 2000ms)
[2012-05-25 10:16:02] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (3031ms / 2000ms)
[2012-05-25 10:16:12] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (29ms / 2000ms)
[2012-05-25 10:19:16] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 111
[2012-05-25 10:19:40] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (28ms / 2000ms)
[2012-05-25 10:20:44] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 28
[2012-05-25 10:20:54] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (33ms / 2000ms)
[2012-05-25 10:25:58] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 30
[2012-05-25 10:26:50] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (27ms / 2000ms)
[2012-05-25 10:33:54] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (2090ms / 2000ms)
[2012-05-25 10:34:04] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (28ms / 2000ms)
[2012-05-25 10:57:10] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 1030
[2012-05-25 10:57:20] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (29ms / 2000ms)
[2012-05-25 10:58:24] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 29
[2012-05-25 10:58:48] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (31ms / 2000ms)
[2012-05-25 11:00:52] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 29
[2012-05-25 11:01:02] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (33ms / 2000ms)
[2012-05-25 11:03:06] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 28
[2012-05-25 11:03:30] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (32ms / 2000ms)
[2012-05-25 11:04:32] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (2029ms / 2000ms)
[2012-05-25 11:04:55] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (28ms / 2000ms)
[2012-05-25 11:06:59] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 27
[2012-05-25 11:07:09] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (29ms / 2000ms)
[2012-05-25 11:08:11] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (2029ms / 2000ms)
[2012-05-25 11:08:21] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (27ms / 2000ms)
[2012-05-25 11:10:24] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (2083ms / 2000ms)
[2012-05-25 11:10:38] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 2083
[2012-05-25 11:11:02] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (37ms / 2000ms)
[2012-05-25 11:12:06] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 37
[2012-05-25 11:13:12] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (30ms / 2000ms)
[2012-05-25 11:14:16] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 30
[2012-05-25 11:14:27] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (1029ms / 2000ms)
[2012-05-25 11:17:31] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (2034ms / 2000ms)
[2012-05-25 11:17:58] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 3126
[2012-05-25 11:18:08] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (32ms / 2000ms)
[2012-05-25 11:19:10] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (2029ms / 2000ms)
[2012-05-25 11:19:32] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (32ms / 2000ms)
[2012-05-25 11:20:36] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 32
[2012-05-25 11:20:46] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (29ms / 2000ms)
[2012-05-25 11:21:50] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 29
[2012-05-25 11:22:26] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (31ms / 2000ms)
[2012-05-25 11:24:30] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 28
[2012-05-25 11:24:40] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (32ms / 2000ms)
[2012-05-25 11:25:44] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 32
[2012-05-25 11:26:07] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (1029ms / 2000ms)
[2012-05-25 11:27:11] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 1029
[2012-05-25 11:28:20] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 3086
[2012-05-25 11:28:42] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (71ms / 2000ms)
[2012-05-25 11:29:46] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 71
[2012-05-25 11:30:10] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (55ms / 2000ms)
[2012-05-25 11:33:15] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 39
[2012-05-25 11:33:25] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (38ms / 2000ms)
[2012-05-25 11:34:29] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 38
[2012-05-25 11:34:39] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (29ms / 2000ms)
[2012-05-25 11:38:43] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (3076ms / 2000ms)
[2012-05-25 11:39:19] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (31ms / 2000ms)
[2012-05-25 11:40:23] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 31
[2012-05-25 11:40:33] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (29ms / 2000ms)
[2012-05-25 11:41:36] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (3044ms / 2000ms)
[2012-05-25 11:41:46] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (31ms / 2000ms)
[2012-05-25 11:44:50] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 31
[2012-05-25 11:45:01] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (1028ms / 2000ms)
[2012-05-25 11:51:06] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 32
[2012-05-25 11:51:16] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (29ms / 2000ms)
[2012-05-25 11:54:19] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (2044ms / 2000ms)
[2012-05-25 11:54:29] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (30ms / 2000ms)
[2012-05-25 11:55:33] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 30
[2012-05-25 11:55:43] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (33ms / 2000ms)
[2012-05-25 11:56:46] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (2046ms / 2000ms)
[2012-05-25 11:57:00] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 2046
[2012-05-25 11:57:26] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 2030
[2012-05-25 11:58:02] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (36ms / 2000ms)
[2012-05-25 12:02:04] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (2028ms / 2000ms)
[2012-05-25 12:02:18] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 2028
[2012-05-25 12:02:43] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (1028ms / 2000ms)
[2012-05-25 12:03:46] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (3118ms / 2000ms)
[2012-05-25 12:03:56] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (33ms / 2000ms)
[2012-05-25 12:07:59] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (2030ms / 2000ms)
[2012-05-25 12:08:13] NOTICE[15696] chan_sip.c: Peer 'FPL' is now UNREACHABLE!  Last qualify: 2030
[2012-05-25 12:08:36] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (38ms / 2000ms)
[2012-05-25 12:11:39] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Lagged. (3039ms / 2000ms)
[2012-05-25 12:11:49] NOTICE[15696] chan_sip.c: Peer 'FPL' is now Reachable. (30ms / 2000ms)

[FONGO_mike]

http://forum.fongo.com/viewtopic.php?f=11&t=5300