can't get forward to work

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dr_hersh
Just Passing Thru
Posts: 4
Joined: 05/20/2012
Computer OS: win7

can't get forward to work

Post by dr_hersh »

Doesn't forward to my chosen number. Rings once at your server and goes to voicemail. How can I get forward to work?
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dibsmft
*Go-To Guy*
Posts: 651
Joined: 05/11/2011
SIP Device Name: Yealink T22 (SPA3102 GS286)
Firmware Version: 7.60.0.110
ISP Name: Bell-Aliant DSL
Computer OS: Linux Mint
Router: Speedstream 6520
Smartphone Model: Google Nexus 5
Android Version: 3.2.1
Location: St. John's NL

Re: can't get forward to work

Post by dibsmft »

Can you call your work number from Fongo directly (without forwarding)?
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User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: can't get forward to work

Post by TheHardy »

Is your number of rings set too low by any chance??
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: can't get forward to work

Post by FONGO_mike »

dr_hersh wrote:Doesn't forward to my chosen number. Rings once at your server and goes to voicemail. How can I get forward to work?
Hi dr_hersh,

Can you PM me your number? (i do NOT need username or password) and i can look into your settings to make sure the follow me settings are properly set up.
Also, please send me the number you are trying to use in the follow me settings.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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