Horrible call quality...

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Vetteman72
Just Passing Thru
Posts: 4
Joined: 06/11/2012
Computer OS: Windows 7

Horrible call quality...

Post by Vetteman72 »

I recently downloaded the Dell Voice app for my android phone. I was really encouraged by this possibility, considering I'd love to give up my home phone, and also be able to make long distance calls for free.
So I downloaded it, set it up, got my new phone #, etc...
I tried a few calls while on my 3G data - unfortunately the call quality was absolutely horrible. Some calls never even made it through before being disconnected, and the calls that did make it through, I spend the majority of the call saying "what?? what??"

So...giving Dell Voice the benefit of the doubt and the fact that possibly my data connection wasn't too reliable, I then tried a few calls at home on my Wifi connection. Unfortunately the same problem again. Choppy calls quality, cutting in and out, etc...

I'm am extremely disappointed with my first impressions of this app. Not sure why it's so horrible, but it certainly can't just be my connection..
I was really looking forward to this, but am so disappointed. I've already uninstalled it.
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TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: Horrible call quality...

Post by TheHardy »

It may be your phone ...

Give the PC app a try and see if you get better results that way. I know that does not give you the mobility function, but it may give you the benefits of the service from home.

Feel free to post some specifics about your handset and carrier and maybe some of the people here have some ideas.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Horrible call quality...

Post by FONGO_steve »

TheHardy wrote:Feel free to post some specifics about your handset and carrier and maybe some of the people here have some ideas.
+1
This information will be very valuable for us to better assist you.
Steve
Fongo
Development Support Specialist.