Account Number?

[rjgrigaitis]

Last week I played around with DV and FPL. I wasn't sure if or how I was going to use them, so after trying different things, I deleted my accounts.

Now that I've thought about it, I've decided I do want a few DV accounts. However, when I went to the Voice Mail in the PC App for my first new account using an e-mail address I used in my previous experiments, I get asked, "What is your account number?" I've looked everywhere, and I have no idea what my account number is. I've tried my phone number, but that's not it.

When I try the same think with a different e-mail address that I did not previously experiment with, everything works fine. I am not asked for an account number.

What's wrong with my other account?

[FONGO_mike]

Hi rjgrigaitis,

If you believe there is something wrong with your account, i would suggest calling in and speaking to a live customer representative.

In regards to your account number, it would be the 11 digit phone number you were given when you signed up for the service.

[TheHardy]

and I have no idea what my account number is. I've tried my phone number, but that's not it.

As Mike stated, it _IS_ your phone number (the FPL/DV) one that you were assigned ... however, it needs the leading "1" (counterintuitively, but it does) ... I will bet you a Timmy's coffee that like for every other provider (Telus, Bell, various cell companies) that you were using only the 10D without the leading "1" ... correct?

[FONGO_steve]

Accessing your voicemail from the Dell Voice line itself should never prompt for a password - I'll double up on what Mike said and suggest a call or email to our support team for some assistance in getting that fixed on your account.

[rjgrigaitis]

Thanks. I never thought of putting a 1 at the beginning. However, I didn't even have to do that. When I logged in today, everything magically worked. I didn't do anything different, just left it alone for 12 hours.

[TheHardy]

Thanks. I never thought of putting a 1 at the beginning. However, I didn't even have to do that. When I logged in today, everything magically worked. I didn't do anything different, just left it alone for 12 hours.

Glad it resolved itself. I am thinking that somehow your account number info was not being sent to the VM platform when you were trying to log into it. Why that would be the case, I am not sure -- and likely that would be an issue to bring up with customer service should you chose to call in about it. They could look at it.

There may well have been a glitch in the voicemail platform which affected it temporarily, or perhaps not. There was no mention of a service interruption, although if it was limited and not reported, it may have passed/resolved without any fanfare.

[dom]

That is odd. If it happens again, let us know. I'm curious as to what caused that.