Problem: Voice mail indicator is always ON

[sbordun2]

I do not have any voice mail in my system, but the phone shows that I have a new message and shutter tone is always on.
I have PAP2T adapter and the Line1 Status shows that "Message Waiting: Yes". It is wrong.

I noticed this problem couple of month ago, but did not have time to report it:

This problem is similar to this post: http://forum.fongo.com/viewtopic.php?f= ... mwi#p10306

Please, help me.

[straw]

Same problem here with the same voip adapter...

[TheHardy]

The help for this problem is that THIS IS A KNOWN ISSUE WITH THE MWI ON FONGO. There is currently NO FIX, although there is promise of one being worked on. This is currently something that you have to live with/deal with, or simply discontinue using the service. Sorry to be blunt, but this issue has been beaten to death on the forums already for several months!!

[sbordun2]

Thank you "TheHardy" for the explanation. but it is pity that FreephoneLine ignores this issue.

[FONGO_steve]

Thank you "TheHardy" for the explanation. but it is pity that FreephoneLine ignores this issue.

We have acknowledged the issue in several other threads and have identified that a fix is being worked on and tested. We are hoping to have further updates in the next couple of weeks.

[Jake]

Thank you "TheHardy" for the explanation. but it is pity that FreephoneLine ignores this issue.

We have acknowledged the issue in several other threads and have identified that a fix is being worked on and tested. We are hoping to have further updates in the next couple of weeks.

I would have thought a good 'fix' would be to junk the system you have right now and start with something that works without needing to get an army of 10,000 mice to spin the big wheel every time it runs.

I still can't believe that a programmer would think that polling thousands of accounts every xx minutes and setting or resetting the MWI is a more efficient way of doing things than doing it on the fly each time a message is left or deleted. The system is checking to see if it needs to be sending out an email straight away when it receives a voicemail, so why not set the MWI then also? There must be so many accounts that NEVER get voicemails due to low activity/other solutions in place/etc; and they are checked over and over again burning up precious mouse power.

Obviously I don't know how the voicemail system works completely, but it does seem a little like it was made by Heath Robinson.

[TheHardy]

Thank you "TheHardy" for the explanation. but it is pity that FreephoneLine ignores this issue.

To back up Steve, I never said "ignored" ... I simply stated my frustration at a lack of resolution. Fongo has acknowledged the problem and stated they are working on it. Other than THAT, there have been no details. So not IGNORED, but certainly not OUT FRONT and in the open. And certainly not timely....

Steve: sorry if that comes across sounding negative, but I believe I am being fair and balanced in my comments. I do praise you guys for what you DO do, but I also call you on the other stuff...

[TheHardy]

I would have thought a good 'fix' would be to junk the system you have right now and start with something that works without needing to get an army of 10,000 mice to spin the big wheel every time it runs.

I still can't believe that a programmer would think that polling thousands of accounts every xx minutes and setting or resetting the MWI is a more efficient way of doing things than doing it on the fly each time a message is left or deleted. The system is checking to see if it needs to be sending out an email straight away when it receives a voicemail, so why not set the MWI then also? There must be so many accounts that NEVER get voicemails due to low activity/other solutions in place/etc; and they are checked over and over again burning up precious mouse power.

Obviously I don't know how the voicemail system works completely, but it does seem a little like it was made by Heath Robinson.

Rube Goldberg perhaps?

Jake: I share the frustration, but on other issues. I copy my VM, so it is a non-issue for me. That said, getting things fixed, the seemingly IMPORTANT things, seems to be very difficult. And I too, for the life of me, cannot understand it. My bug-up-my-butt is the CID issue for the softphone -- nuff said.

Steve: In fairness, I know we get the replies of you know of the problem and are working on it. I realize that being a "NON-TRADITIONAL" provider and not having a set funding structure in place (ie: relying on ad/impression revenue) complicates things, but for the BIG-TICKET bugs that have been unresolved for a LONG time, it really does make things seem MICKEY MOUSE.

I am not posting an attack, or a flame, but perception of a lack of action turns off any new users that may be browsing and see some of us old hands rehashing the same thing over and over.

There are some new faces that plop in and reply to a months old post for something, and even THAT issue is yet unresolved.

Even if we don't PAY, we are still customers, and the lack of attention and OVERT ACTION to many of these problems leaves us with a poor taste in our mouth.

I understand that it is not a "snap your fingers" solution, but some of this stuff has been festering like an open wound for an awfully long time now...

Even level-headed Jake is seeming to get to his boiling point with a lot of it and having the tone of a more "vocal" me ...

[Jake]

Rube Goldberg perhaps?

I'm British, so Heath Robinson works for me.

I believe Rube is more about completing a simple task in the most complicated way possible. Heath Robinson is a term well used back home for things that are put together from anything laying around, and usually not the things it should be made from. I.E. something that is cobbled together.

[TheHardy]

Rube Goldberg perhaps?

I'm British, so Heath Robinson works for me.

I believe Rube is more about completing a simple task in the most complicated way possible. Heath Robinson is a term well used back home for things that are put together from anything laying around, and usually not the things it should be made from. I.E. something that is cobbled together.

I googled it actually. That said, I am willing to donate some furniture pads, packing tape, hose clamps, elastic bands and old sweat socks with the toes torn out to help patch up either the MWI or the CID issues ... Can I borrow the hamster and wheel from you tho?

[quebecmabe]

Hi
I have the same problem with SPA112.
No light with Message Waiting at No
Light always On when Message Waiting at Yes

Anything new on this issue ?

[quebecmabe]

Well after further investigation, the "Message Waiting" setting in the "User 1" configuration is only for manually switch On or Off the stutter tone and VMWI signal.

I have VMWI and MWI at Yes and I never have indicator even if I have voice mail in the box.
If I manually switch the Message Waiting at Yes, I have the visual signal and the stutter tone... but it never goes away when I clear my voice mail.
I have to switch the Message Waiting manually to No.

A friend of mine with FPL with a different ATA told me that the VMWI worked well a couple of weeks ago, but now no more indicator, she has to connect to her voice mail box to know if she got something.

I contact the technical support like someone else suggested but they didn't want to help me on this case.
I told the guy that after some research on the fongo forum, it seems to be a known issue but the only thing he told me is that he's not the my ATA technical service and proprose me is to reset my ATA with the given initial configuration. Then call back if the problem persist. (what I alreadyd did btw)...
He repeat me about 5 times to call back later.. and didn't want to listen me... I'm really disapointed about his service...

Maybe it's because I'm french guy. Maybe he didn't understand me perfectly (he had a bad french.. I can live with that btw.. I have a bad english too.. the important is that they have the service in french.)

Well... I hope that it was a isolated case and the next time I'll call back, I'll get a technical support more friendly and civilized.

[FONGO_mike]

Est ce que tu pourait me donner votre numero de telephone avec Fongo par PM? Je suis Quebecois et je pourais vous appeler et voir si nous pouvons vous aider avec le problem.

Well after further investigation, the "Message Waiting" setting in the "User 1" configuration is only for manually switch On or Off the stutter tone and VMWI signal.

I have VMWI and MWI at Yes and I never have indicator even if I have voice mail in the box.
If I manually switch the Message Waiting at Yes, I have the visual signal and the stutter tone... but it never goes away when I clear my voice mail.
I have to switch the Message Waiting manually to No.

A friend of mine with FPL with a different ATA told me that the VMWI worked well a couple of weeks ago, but now no more indicator, she has to connect to her voice mail box to know if she got something.

I contact the technical support like someone else suggested but they didn't want to help me on this case.
I told the guy that after some research on the fongo forum, it seems to be a known issue but the only thing he told me is that he's not the my ATA technical service and proprose me is to reset my ATA with the given initial configuration. Then call back if the problem persist. (what I alreadyd did btw)...
He repeat me about 5 times to call back later.. and didn't want to listen me... I'm really disapointed about his service...

Maybe it's because I'm french guy. Maybe he didn't understand me perfectly (he had a bad french.. I can live with that btw.. I have a bad english too.. the important is that they have the service in french.)

Well... I hope that it was a isolated case and the next time I'll call back, I'll get a technical support more friendly and civilized.

[TheHardy]

I contact the technical support like someone else suggested but they didn't want to help me on this case.
I told the guy that after some research on the fongo forum, it seems to be a known issue but the only thing he told me is that he's not the my ATA technical service and proprose me is to reset my ATA with the given initial configuration. Then call back if the problem persist. (what I alreadyd did btw)...
He repeat me about 5 times to call back later.. and didn't want to listen me... I'm really disapointed about his service...

Maybe it's because I'm french guy. Maybe he didn't understand me perfectly (he had a bad french.. I can live with that btw.. I have a bad english too.. the important is that they have the service in french.)

Quebecmabe: a few things, and I notice Mike already replied too ...

1) FPL/Fongo does have some fully bi-lingual support staff. If you call in, and the rep does not speak francais, ask to be transferred to one, if there is one (maybe not always one on a shift you call). You can also ask that a bi-lingual or francophone rep call you back if you are having trouble with "your bad english". (FYI: your written english is good! )

2) MWI/VMI -- yes, it is a known problem with no resolution yet --- you can be 110% sure that if there is a fix for this, it will be all over the forums here in big bold flashing neon letters with lots of fanfare, replies and sirens!!

3) The crappy customer service -- if you know WHAT TIME it was, PM Mike or Steve with that info --- I am sure that they will want to refer this particular rep's bad attitude for further training -- if it was as you wrote, that level of (dis)service is NOT acceptable and should be looked into further; the calls, I believe, are recorded, so if the rep was ignoring you or telling you wrong info, or treating you poorly, that should be reflected and he/she can be dealt with.

[dalexop]

Say,
Has anyone looked into the Voice Mail Server Parameter and Mailbox Subscribe Expires Parameter ?
What do these have to do with the system ?
Thanks

[quebecmabe]

Hi, thanks for your comments.

Quebecmabe: a few things, and I notice Mike already replied too ...

1) FPL/Fongo does have some fully bi-lingual support staff. If you call in, and the rep does not speak francais, ask to be transferred to one, if there is one (maybe not always one on a shift you call). You can also ask that a bi-lingual or francophone rep call you back if you are having trouble with "your bad english". (FYI: your written english is good! )

This is noted!
About my english, thanks, but I know I have to working on it .
I can make me understand... this is the most important thing, but I prefer speaking french when I have to go little more in the details.

BTW, Mike call me at home this morning to investigate what exactly is my problem.
This is a really good customer service. Nothing to do with my other experience..

2) MWI/VMI -- yes, it is a known problem with no resolution yet --- you can be 110% sure that if there is a fix for this, it will be all over the forums here in big bold flashing neon letters with lots of fanfare, replies and sirens!!

Like I though and like you said, this is a known issue and their team work hard to fix it asap.
For everyone that wants to know, this is nothing to do with the ATA itself. This is problem is generalized. He told me that they are in testing, but they did'nt find the pefect solution yet.

Maybe the team can officially publish that FPL has problem with voice mail indicator and let us know on further progress via the forum.
They can easily make a forum category for the known issues, with some indicator than mention if the team working on it or will work on it..
It will reduce the technical support call and let customer know about their problem is known. It will so posssible to read this section to know what happens with a specific issue at anytime.
It's just a suggestion, but I think it could be nice.

3) The crappy customer service -- if you know WHAT TIME it was, PM Mike or Steve with that info --- I am sure that they will want to refer this particular rep's bad attitude for further training -- if it was as you wrote, that level of (dis)service is NOT acceptable and should be looked into further; the calls, I believe, are recorded, so if the rep was ignoring you or telling you wrong info, or treating you poorly, that should be reflected and he/she can be dealt with.

About my "crappy" customer service, he said he'll talk personally with the concerned guy.
I already forget it and I treat it as an isolated case.

[TheHardy]

Mike is a gem. Him and Steve do a lot of the "heavy lifting" here on the forum (Neil and Dom are dropping by a lot more too to help out).

I like your suggestion of a "Known & Ongoing Issues" type of sticky-thread. Even though there is a lot of talk on the forums about it, having it all in ONE place for a new(er) user would be a benefit; I gloss over some stuff like that, because I have been here long enough to grow moss on my keyboard.

Glad you are not letting one bad experience sour you ... by the same token, it is always good to find the root cause and for THEM to fix it on their end, so I hope it does get pursued for that reason if nothing else!

Hope that Mike will get you the resolution you need to your issues!! If he doesn't it sure will not be for lack of trying!

[quebecmabe]

Anything new ?

Am I the only one with no voice mail indicator ?

[TheHardy]

I do believe that the MWI is "very low" priority, and I am certain that you are not the only one. Most of us have just given up any hope that it will ever work, I think.

[dom]

Progress is being made on it. We don't have a date on it, but we are getting closer to its resolution.

[TheHardy]

Progress is being made on it. We don't have a date on it, but we are getting closer to its resolution.

WOW! That's all I can honestly say, Dom_A ... because usually it is just SILENCE and "we are working on it" ... this is a little better ...

Even if you cannot say WHEN, can you perhaps tell us WHAT is being done to correct this issue? It is just nice to hear that there is progress being made, and that the complaints are not falling on deaf ears. Any information that you are able to share with us would be welcomed!

Thanks!

[dom]

I can't say much, but I believe it is safe to say that the resolution is close to what we have set up for the Dell Voice Mobile App. (DV for Android and iOS have had fixed MWI for I believe a month or so). The fix isn't the same, as they are different platforms, but it gave us good insight when that one was fixed.

[TheHardy]

Server-side, obviously. Fixing what you have, or transitioning to something new? IE: Band-aid solution with duct-tape or peeling off the plastic of something fresh new and shiny?

[FONGO_steve]

Server-side, obviously. Fixing what you have, or transitioning to something new? IE: Band-aid solution with duct-tape or peeling off the plastic of something fresh new and shiny?

Fresh and shiny

[TheHardy]

Server-side, obviously. Fixing what you have, or transitioning to something new? IE: Band-aid solution with duct-tape or peeling off the plastic of something fresh new and shiny?

Fresh and shiny

That is actually very good news, and I hope to be able to see it deployed soon .... I like that "new car smell"!!

Maybe we can use that as a jumping off point for some software re-releases in the near future (before my 50th birthday anyways!) for the much maligned clients!