-OFF-TOPIC- Message to moderator

[jaysupreme]

Why do you need to approve every posts? I think it's less productive to resolve issues.

Thank you!

[bylo]

Why do you need to approve every posts? I think it's less productive to resolve issues.

It's only your first few posts that have to be approved. I believe the magic number is 5 posts. After that your posts will appear on the forum when you make them.

This is a standard feature of phpBB forum software. It's intended to try to thwart spammers and others who just register to make one or two irrelevant posts.

[FONGO_steve]

We live on here - approval usually doesn't take long.

As bylo mentions, this allows us the opportunity to be proactive against spam.

[RichardG]

This process would be fine if it didn't take literally hours to approve posts. With the lost time, it means I'm not getting the timely help that I need in helping me resolve my issues.

[FONGO_mike]

Hi Richard,

Please remember that the forums aren ot an official support means of support. Also, the moderators who are on here are all employees and the time put into the forums is voluntary and not covered by the company. We are on regularly (particularly Steve and myself) but as most people, when the weekends come around, we tend to enjoy our free time as well. We are more then willing to help though

[TheHardy]

Oh be honest Mike -- it is not just on your unpaid coffee and lunch breaks -- you guys are on the clock for SOME of the time you put in here ... but you are correct -- you are NOT tasked by your employer to SUPPORT the forums -- you and Steve and the others are doing it OVER and ABOVE your regular Fongo-ish duties ...

And I think that we must not lose sight of the fact that while it is an OFFICIAL forum, it is an UNOFFICIAL support avenue.

Time-sensitive or critical issues should be taken up by calling Customer Support ... (that said, they need better hours....)

[FONGO_mike]

Time-sensitive or critical issues should be taken up by calling Customer Support ... (that said, they need better hours....)

that is correct, as is in our forum signatures, if service is not working, it is best to call in. Also, even though we can offer help via the forums, we are unable to release any information about an account as we have no real way of confirming the identity of the poster through here.