Callers can't hear me

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Forum rules
michaelpayas
Just Passing Thru
Posts: 3
Joined: 04/04/2012
Computer OS: windows XP

Callers can't hear me

Post by michaelpayas »

Starting last night callers could not hear me though I could hear them. I fiddled with all the connections, unplugged the power etc. to no avail, and then the next incoming call suddenly they can hear me - or at least for this call. To questions:
Do other people have this problem?
Was it connected with the storm last night?
Top
cu2o2o2
Lightly Seasoned
Posts: 227
Joined: 04/06/2010
SIP Device Name: Double-NAT PAP2T-NA
Firmware Version: 5.1.6 (LS)
ISP Name: Rogers Express with SB5101
Computer OS: Win7 32-bit for DV softphone
Router: WNR3500L behind DIR-615C1
Location: Brampton, ON

Re: Callers can't hear me

Post by cu2o2o2 »

michaelpayas wrote:Starting last night callers could not hear me though I could hear them. I fiddled with all the connections, unplugged the power etc. to no avail, and then the next incoming call suddenly they can hear me - or at least for this call. To questions:
Do other people have this problem?
Was it connected with the storm last night?
I don't have a problem like that but if you do, it is probably the RTP port (13000 by default on softphones) not being open. Lots of discussions about port forwarding are in this forum so I am not going to repeat them here.

I couldn't say that it is connected with the storm last night because I have my network and VOIP gears powered by an uninterruptible power supply, hence I was not affected! :D
.

You agree to read my posts at your own risk.
Top
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: Callers can't hear me

Post by TheHardy »

cu2o2o2 wrote:...is probably the RTP port (13000 by default on softphones) not being open. Lots of discussions about port forwarding are in this forum so I am not going to repeat them here.
This is the best place to start --- check that, get back to us with that information and if there are any other bits of information that may prove useful for us to assist you! :-)
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
Top
tzliu
Just Passing Thru
Posts: 2
Joined: 07/12/2012
SIP Device Name: SipuraSPA SPA-1001
Firmware Version: 3.1.8(SEc)
ISP Name: Rogers
Computer OS: Windows XP
Router: SMC SMCD3GN

Re: Callers can't hear me

Post by tzliu »

michaelpayas:

Have you solved your problem?

I am having the same problem - it was not working from the beginning since I singed on early this week. Called technical support twice, and factory reset PAP2 NA, still not working.

ATA: SPA-1001
Router: SMCD3GN
ISP: Rogers

Two lines:
1. FPL - not working
2. VOIP.ms - has been working for over 3 years.
Top
tzliu
Just Passing Thru
Posts: 2
Joined: 07/12/2012
SIP Device Name: SipuraSPA SPA-1001
Firmware Version: 3.1.8(SEc)
ISP Name: Rogers
Computer OS: Windows XP
Router: SMC SMCD3GN

Re: Callers can't hear me

Post by tzliu »

I am having the same problem since the signup early this week, now I am running out options.

ATA: PAP2T SPA-1001
Router: SMC SMCD3GN
ISP: Rogers

The phone adapter has two lines, one with VOIP.ms has been working flawlessly for over 4 years. FPL line has not worked since the signup.

Call technical support twice, and just reset the adapter, re-enter information anew, still not working. Port forwarding (should not be an issue) has been put in place.
Top

Return to “Community Support”