Unstopping Ring problem?

[allforone]

Today I got my phone number ported to Fongo, but there is a minor issue. When I tested the call from my cellphone to my Fongo phone number, the phone would ring extra long time even I already hang up my cellphone. For example, I hear 2 rings in my cellphone, hung up. But my Fongo phone still keeps ringing for another 5-7 rings. If I pick up the phone before the ring stops, no sounds/dial tone at all. I have setup my voicemail with 4 rings before connecting to voicemail, and I disable "Follow me" function.

Before porting numbers to Fongo, my phone works fine.

Does anyone experience this problem before? Any idea why?

Thanks in advance for any feedback.

[TheHardy]

5-7 additional rings is a little much, but a few is not unheard of. When you "hang up" your cell phone, your carrier needs to send that disconnect message long the network to the other end (fongo), and some latency, in the 2-3 ring range, is to be expected. Sometimes it is a lot less. Of course, with this "lag" if you want to call it that, if you answer the the FONGO side which has the phantom rings as you have already hung up on the cell end, you will get no connection, as there is nothing to get connected to.

Note that the signalling along the line is different than the actual transmission of a call, otherwise at that amount of lag, there would be no way to carry out a two-way conversation!

5-7 seems a little high. I am not 100% sure how things work RIGHT during a port, but it HAS added an extra layer of complexity to things ....

PRIOR:

cellphone-->cell network-->homephone exchange-->your line (about 4 hops, there may be additional steps involved)

NOW:

cellphone-->cell network-->PREV homephone exchange-->PORT TRANSLATION-->Fongo Server-->your line (notice the extra steps?)

What happens is that calls are routed over the PSTN by means of their NPA-NXX (first 6 digits) ... that is like the postal code --- tells the network where to deliver the call. In the case of porting, it still gets "sent" to your old phone company before it "reads" the "forward mail" sticker to be routed to Fongo .... there are actual porting #'s between carriers, so in reality, there is an entire extra SWITCHING step on the technical level that is actually involved to get that call routed to Fongo.

I am not sure if it is because of the NEWNESS of your port, and if it will get better in time, or if it is something that is just bunged up between your old telco provider and Fongo during the port (the part that is supposed to be transparent to you!). I would give it 48 hours (if you can live with it for that long) and see if it clears up. If not, file a report/trouble ticket with Fongo.

Sometimes in the case of ports, just like updating DNS on the internet, it takes a while for the changes to spread throughout the network correctly, so you may be experiencing issues in that regard.

Hope I have cleared it up (either that or confused you more!).

[allforone]

Thanks TheHardy for your answer. That may explain the lag, but my situation is worse. I hung up my cell phone after hearing 1 rings, and Fongo phone still rings total 7, which is I just test and count.

I will wait a couple of more days to see how it does. But I guess I have to call the support then.

[TheHardy]

1 to 7, huh? Yeah, that is pretty extreme. Might be the port.

If you have access to a landline to do a test, or have someone do one for/with you, see if it is any better from a landline. Also repeat from the same cellphone in a day, and see if it is any better.

Waiting until Monday is not a bad thing to do, as it gives things a chance to settle, but it looks like a call to customer support is in your future. Sorry I can only provide background, info and suggestions, and NOT a fix ...