Touch tone issues

[vlasko29]

Following up on the previous posts

How do I activate DTMF on softphone? http://forum.freephoneline.ca/viewtopic ... t=155#p609
Soft Client doesn't pass DTMF tones after connect http://forum.freephoneline.ca/viewtopic ... t=128#p495

Basically the symptoms that I am experiencing - any pressing of a dial pad button while the call is in progress generates a spike in CPU utilization and effectively freezes up the app for about 10 sec....after that the call resumes.

[FONGO_kris]

I would recommend unistalling the Software phone completely, restarting PC, then uninstall Java, restart, then continue installing the newest version of Java and the software phone. Some time in between there you should do a Windows and Microsoft update to ensure your PC is fully up to date.

This sounds like a JAVA issue, and NOT our software issue, since we have hundreds of thousands of customers using it every day and have had no complains regarding this CPU Spike whatsoever in the 4 years we've been active.

DTMF is already active on the software phone, try changing in to TONE under settings, make sure UDP ports 13,000 and 13,001 are open on your router as well as Windows Firewall.

[vlasko29]

we have hundreds of thousands of customers using it every day and have had no complains regarding this CPU Spike whatsoever in the 4 years we've been active

I wonder how many of them are looking at the Performance tab of the Task Manager at the same time as they are using the software Most people (myself included initially) would probably just say that the app freezes

So in any case I went through a complete uninstall/reinstall, with absolutely identical results. Everything's open and turned on, but it still freezes up.

My impression of using the FPL client in comparison with Zoiper/X-lite/Vbuzzer clients is that it's seems a bit unstable :

• touch tones issue
  
  sometimes the number dialed is displayed as you dial it, sometimes not
  
  on an outgoing call sometimes the phone rings as if there's an incoming call
  
  most of the time when the call is connected there's a chime, but sometimes not
  
  very good incoming audio quality, but poor outgoing audio
  
  more RAM intensive (30 MB vs about 7 for other clients)

I wonder why you guys didn't just license a customized client from the above-mentioned companies, instead of trying to build one from scratch...even their free apps seem to offer many advanced features...just sayin'

Don't get me wrong, this is still a super-duper deal, so we love ya

[FONGO_kris]

touch tones issue
- This is almost always port forwarding, or ata settings.

sometimes the number dialled is displayed as you dial it, sometimes not
- Not sure at all what you mean by this, number "dialled"

on an outgoing call sometimes the phone rings as if there's an incoming call
- Call waiting settings...

most of the time when the call is connected there's a chime, but sometimes not
- Default audio devices in Windows, SIP to SIP sometimes doesn't, this is a bug we are aware of.

very good incoming audio quality, but poor outgoing audio
- Port forwading, firewall, hardware configuration, QoS, DMZ.

more RAM intensive (30 MB vs about 7 for other clients)
- Only explanation, is that we've been around for 4 years perfecting our product as best we can. Others have 10 - 15 years of experience or... A service you pay for...

[vlasko29]

touch tones issue
- This is almost always port forwarding, or ata settings.

I have manually opened the ports on the router, and there's no ATA, just the softphone. In any case how can the ports on the router cause the app to freeze due to a spike in CPU utilization?

sometimes the number dialled is displayed as you dial it, sometimes not
- Not sure at all what you mean by this, number "dialled"

What I mean is that as you dial (press the number buttons on the virtual keypad), the corresponding number is supposed to be displayed in the window of the softphone. Sometimes it is not.

on an outgoing call sometimes the phone rings as if there's an incoming call
- Call waiting settings...

What call waiting? For clarity, the issue is that sometimes the sound produced by the app while an outgoing call is ringing is that of an incoming call.

most of the time when the call is connected there's a chime, but sometimes not
- Default audio devices in Windows, SIP to SIP sometimes doesn't, this is a bug we are aware of.

OK, not a big deal, hopefully will be fixed

very good incoming audio quality, but poor outgoing audio
- Port forwading, firewall, hardware configuration, QoS, DMZ.

Port forwarding - check
Firewall - check
Hardware config - ? please clarify. I have a built in mic, but also use a headset. When I connect a headset (not USB, regular jacks) I get a Sigma Tel pop-up that prompts me to select what I've just connected to what jack. Other VioP apps allow me to explicitly select the incoming audio source (built-in mic or extermal mic). No issues with other VoIP apps. In any case outgoing audio is choppy / interrupted, which is probably not because it's picked up from the wrong audio source.
QoS - I am using a Bell-supplied 2Wire modem/router, no QoS settings that i am aware of
DMZ - none configured AFAIK

more RAM intensive (30 MB vs about 7 for other clients)
- Only explanation, is that we've been around for 4 years perfecting our product as best we can. Others have 10 - 15 years of experience or... A service you pay for...

Not a big issue in and of itself, but just seems consistent with my experience that the FPL app is a bit rough around the edges. So why not use a free app that's proven and stable as your platform?