[MOVED] SIP Status disconnected

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isidrobuquiron
Just Passing Thru
Posts: 2
Joined: 05/20/2012
SIP Device Name: PAP2T Linksys Phone Adapter
Firmware Version: 5.1.6(LS)
ISP Name: Teksavvy Cable Internet
Computer OS: windows XP
Router: Linksys WRT160N

[MOVED] SIP Status disconnected

Post by isidrobuquiron »

hi guys,

just this afternoon, there was no dial dial tone on our phone set.
I checked the PAP2 Configuration registration state = cant connect to login server.

any help/assistance will be greatly appreciated!
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Bloodsong
Tried and True
Posts: 362
Joined: 09/18/2009
SIP Device Name: Zoiper| Grandstream GXP2000
ISP Name: Tek Savvy Internet (DSL)
Computer OS: CentOS, Arch, Widows 7, AIX, AS/400
Router: Cisco ASA 5520
Smartphone Model: Samsung Galaxy Ace Q
Android Version: 2.3.6
Location: Simcoe County

Re: SIP Status disconnected

Post by Bloodsong »

A little more information about your set-up, and anything that may have changed since the last time your phone functioned normally?

Who is your ISP?

What type of Modem do you use?
Do you have a Router? What type?

Is the connection Modem -> Pap2 -> Router or Modem -> Router -> Pap2?

Have you set a static IP on the Pap2 and forwarded the ports from the Modem/Router to the correct static IP?
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TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: SIP Status disconnected

Post by TheHardy »

Of course here is the default fix attempt .... power off router, power off ATA etc ... wait 60-120seconds. Power on router ... wait 60 more seconds, power on ATA ...

Everything should then have a refreshed connection without any internal errors ... if it is still disconnected at that stage, it may be a login-server error, but you would have seen wide-spread messages by then, if that was the case. May still be a login failure for whatever reason. If it persists after some more troubleshooting and information from the forum members, it may not hurt to give tech support a call.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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dom
Site Moderator
Posts: 52
Joined: 05/02/2011
SIP Device Name: Ht 286 Grandstream
ISP Name: Worldline 6/800
Computer OS: Windows 7
Router: Clear Access
Smartphone Model: Moto Atrix
Android Version: 4.0.2/CM9

Re: [MOVED] SIP Status disconnected

Post by dom »

Moved thread to correct queue.
Dom A
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User avatar
Bloodsong
Tried and True
Posts: 362
Joined: 09/18/2009
SIP Device Name: Zoiper| Grandstream GXP2000
ISP Name: Tek Savvy Internet (DSL)
Computer OS: CentOS, Arch, Widows 7, AIX, AS/400
Router: Cisco ASA 5520
Smartphone Model: Samsung Galaxy Ace Q
Android Version: 2.3.6
Location: Simcoe County

Re: SIP Status disconnected

Post by Bloodsong »

TheHardy wrote:Of course here is the default fix attempt .... power off router, power off ATA etc ... wait 60-120seconds. Power on router ... wait 60 more seconds, power on ATA ...

Everything should then have a refreshed connection without any internal errors ... if it is still disconnected at that stage, it may be a login-server error, but you would have seen wide-spread messages by then, if that was the case. May still be a login failure for whatever reason. If it persists after some more troubleshooting and information from the forum members, it may not hurt to give tech support a call.
+1

I glossed over the important first step. I've been sick for 3 weeks and only getting a couple of hours sleep every 24-48hours, my own fault mind you so no sympathy please. I imagine the only reason I'm still sick is lack of sleep... I think I got 14hours in the last 24 though, YAY FOR TIME OFF! Feeling considerably better.
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