Just registered a new number for Dell voice on my Xperia Ion and got the toronto number "(647) 872-4**6". No matter how many times I clicked the notification message and retry to connect, but the message "Fongo Connection failed, click to Retry.." still prompt and the service will retry several minutes later.
I am currently in Wifi network, is that any restrictions on new registered number or wifi network?
New register, but always shows "Fongo Connection Failed..."
-
ericsome
- One Hit Wonder
- Posts: 1
- Joined: 07/31/2012
-
FONGO_mike
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
Re: New register, but always shows "Fongo Connection Failed.
Although the application may show the wifi or 3g selected, you will still need to connect before launching the application. Keep in mind the application may continue to run in the background so please ensure it is completely closed, connect to the wifi or 3g, and relaunch the application.
If the issue persists, this may be an issue with your signal strength on wifi or reception on 3g. If you are on wifi, please test this by moving the device as close to the wireless router or hub as possible to see if you can make the call. If you are on 3g, try to get in an area with good reception and test the call.
You will also want to make sure that your cell phone provider or internet providers modem/router does not block forwarding ports 5060 UDP and 13000 UDP. To verify this, you will need to contact your provider or the manufacturer of your router.
If these suggestions do not allow you to place a call, you could try removing the application from the phone entirely and reinstalling with the latest build.
If the issue still persists, please provide us the make/model of your phone as well as the OS, the Internet Service Provider that is broadcasting the Wifif connection, and the type of wireless router that is being used. We have tested the software on many platforms however you may have a unique setup which will help us build the product ongoing. Any further information you can send would be appreciated.
If the issue persists, this may be an issue with your signal strength on wifi or reception on 3g. If you are on wifi, please test this by moving the device as close to the wireless router or hub as possible to see if you can make the call. If you are on 3g, try to get in an area with good reception and test the call.
You will also want to make sure that your cell phone provider or internet providers modem/router does not block forwarding ports 5060 UDP and 13000 UDP. To verify this, you will need to contact your provider or the manufacturer of your router.
If these suggestions do not allow you to place a call, you could try removing the application from the phone entirely and reinstalling with the latest build.
If the issue still persists, please provide us the make/model of your phone as well as the OS, the Internet Service Provider that is broadcasting the Wifif connection, and the type of wireless router that is being used. We have tested the software on many platforms however you may have a unique setup which will help us build the product ongoing. Any further information you can send would be appreciated.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.