HI
I did creat an acount but i could not choose my nymebr.
when i filled the form there is no way to port my old number, is there any one that could ??
Regards
how can I port in my cell number
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amarasamar
- One Hit Wonder
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FONGO_mike
- Site Moderator
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- Location: Fibernetics Head Office
Re: how can I port in my cell number
In order to start the porting process, you will need to first make sure you have an active Dell Voice account. Then you will want to contact us, toll free, at: 1-855-836-3355 to pay the one time fee ($25+tax) and begin the porting process.
When you speak to our agent, they will charge you the one time fee of $25.00 plus tax and inform you to make sure there is no cancellation order in place with the provider. If there is a cancellation order already, you will need to remove it as if there is a cancellation request, the provider will refuse us the number.
The process of getting the number (porting) takes about 2-3 weeks. During this time you will be updated via email on the status of your porting request.
Once the number has been taken from your current provider, you will then call them to confirm that your account has been cancelled, but not before we confirm to you that we have captured the number.
When you speak to our agent, they will charge you the one time fee of $25.00 plus tax and inform you to make sure there is no cancellation order in place with the provider. If there is a cancellation order already, you will need to remove it as if there is a cancellation request, the provider will refuse us the number.
The process of getting the number (porting) takes about 2-3 weeks. During this time you will be updated via email on the status of your porting request.
Once the number has been taken from your current provider, you will then call them to confirm that your account has been cancelled, but not before we confirm to you that we have captured the number.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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Bloodsong
- Tried and True
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- Location: Simcoe County
Re: how can I port in my cell number
First step you have completed, you signed up an account.amarasamar wrote:HI
I did creat an acount but i could not choose my nymebr.
when i filled the form there is no way to port my old number, is there any one that could ??
Regards
Simply call customer service for the rest using the number in the contact-us portion of the web page.
Mike told you most of the rest of the important info except for this one thing: DO NOT TELL YOUR OLD PROVIDER or cancel your account!
(Also make sure your bill is up-to-date as that is grounds for the old provider to deny the transfer.)