Dell Voice does not ring for caller after number ported over

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MrEdu
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Dell Voice does not ring for caller after number ported over

Post by MrEdu »

I recently ported over my land line # to Fongo using DellVoice App on an Ipad (fantastic job guys). However since it was ported over it does not ring for the caller if they are using a landline or cell. When people call it does ring on the ipad and goes to voicemail after the desired rings. If I call from another device using dellvoice it rings for the caller and on the ipad. So I setup another phone (android) and it rings for both the caller and on the app on the phone. I have a feeling it has something to do with the number being ported over. I have placed a call with support and I set it to ring once and go to voicemail to help minimize confusion for callers. Any thoughts?
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Jake
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Joined: 10/18/2009

Re: Dell Voice does not ring for caller after number ported

Post by Jake »

MrEdu wrote:I recently ported over my land line # to Fongo using DellVoice App on an Ipad (fantastic job guys). However since it was ported over it does not ring for the caller if they are using a landline or cell. When people call it does ring on the ipad and goes to voicemail after the desired rings. If I call from another device using dellvoice it rings for the caller and on the ipad. So I setup another phone (android) and it rings for both the caller and on the app on the phone. I have a feeling it has something to do with the number being ported over. I have placed a call with support and I set it to ring once and go to voicemail to help minimize confusion for callers. Any thoughts?
Sorry I can't help you, but I hope someone from Fongo chimes in here because there is a lot of threads like this, almost with the same exact title.

Any ideas Fongo staff?
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TheHardy
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Re: Dell Voice does not ring for caller after number ported

Post by TheHardy »

Further suggestion to the mods to either merge some of these, or get an ADMIN post stickied with some background and possible fix timeline to keep this problem and resolution at the top, customers informed, and all the information in one place!! Politely please and thank you! :-)
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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FONGO_mike
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Re: Dell Voice does not ring for caller after number ported

Post by FONGO_mike »

This issue has been reported in a number of other threads. The main thread can be found here

please use the search bar in the top right corner before posting a new thread.
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