I recently bought a new house and moved, and have been unable to connect to Dell Voice since then. I'm not insinuating that there's any correlation between these events; that was just when I noticed the problem! I thought it was specifically related to my VoIP box (wasn't connecting), but I have the exact same issue with the iPhone app: I can log in fine, but then it says "Connecting to Fongo", followed by "Fongo Connection Failed - Click to Retry". I can click to my heart's content ... but it is never able to connect.
I've also tried connecting using my Nexus 7 and the Android app, and have the exact same issue ... so it's not hardware/software related.
Any ideas?
"Fongo Connection Failed"
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MegaC
- One Hit Wonder
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- Computer OS: OS X 10.7
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FONGO_mike
- Site Moderator
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- Location: Fibernetics Head Office
Re: "Fongo Connection Failed"
Although the application may show the wifi or 3g selected, you will still need to connect before launching the application. Keep in mind the application may continue to run in the background so please ensure it is completely closed, connect to the wifi or 3g, and relaunch the application.
If the issue persists, this may be an issue with your signal strength on wifi or reception on 3g. If you are on wifi, please test this by moving the device as close to the wireless router or hub as possible to see if you can make the call. If you are on 3g, try to get in an area with good reception and test the call.
You will also want to make sure that your cell phone provider or internet providers modem/router does not block forwarding ports 5060 UDP and 13000 UDP. To verify this, you will need to contact your provider or the manufacturer of your router.
If these suggestions do not allow you to place a call, you could try removing the application from the phone entirely and reinstalling with the latest build.
If the issue still persists, please provide us the make/model of your phone as well as the OS, the Internet Service Provider that is broadcasting the Wifif connection, and the type of wireless router that is being used. We have tested the software on many platforms however you may have a unique setup which will help us build the product ongoing. Any further information you can send would be appreciated.
you will also want ot ensure that your router and or modem have forwarding ports 5060 UDP, 5061 UDP, 13000 UDP, 13001 UDP, 6060 UDP and 6061 UDP opened.
If this issue started when you moved, it is highly likely due to an equipment change.
If you use the search option in the top right corner of the screen, you will be able to ind the main thread on this very topic. As there are multiple threads already discussing this at length, i am locking this thread.
If the issue persists, this may be an issue with your signal strength on wifi or reception on 3g. If you are on wifi, please test this by moving the device as close to the wireless router or hub as possible to see if you can make the call. If you are on 3g, try to get in an area with good reception and test the call.
You will also want to make sure that your cell phone provider or internet providers modem/router does not block forwarding ports 5060 UDP and 13000 UDP. To verify this, you will need to contact your provider or the manufacturer of your router.
If these suggestions do not allow you to place a call, you could try removing the application from the phone entirely and reinstalling with the latest build.
If the issue still persists, please provide us the make/model of your phone as well as the OS, the Internet Service Provider that is broadcasting the Wifif connection, and the type of wireless router that is being used. We have tested the software on many platforms however you may have a unique setup which will help us build the product ongoing. Any further information you can send would be appreciated.
you will also want ot ensure that your router and or modem have forwarding ports 5060 UDP, 5061 UDP, 13000 UDP, 13001 UDP, 6060 UDP and 6061 UDP opened.
If this issue started when you moved, it is highly likely due to an equipment change.
If you use the search option in the top right corner of the screen, you will be able to ind the main thread on this very topic. As there are multiple threads already discussing this at length, i am locking this thread.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.