Unable to Authenticate

[blast601@hotmail.com]

I have been using Dell Voice on my Android and LOVING IT! but today, It will not authenticate. I have tried 4G & Wifi in 2 different areas still will not authenticate.
It told me I have a voicemail and a missed call, but thats it. so I uninstalled it and Reinstalled. but still nothing, I cant even sign in now. I havent made Any changes to my android for months. so I dont know whats causing it.

Help offer ideas. Thanks

[FONGO_mike]

Are you able to sign in yet? What kind of device are you trying to use it on?

[chabs]

I am getting the same issue has been like this for close to a month now. I have tried on two android devices with the same results.

[FONGO_mike]

What is the OS on the androids you are trying to use? What android devices are you trying to use?

[chabs]

I have tried various versions of Android. Right now I am on the stock Bell ICS 4.0.4 on my phone and my tablet is running 2.3.7. It works if I use a sip program like csip simple but I just paid for the texting feature and I do not think that is possible using a sip program?

[Jake]

You can only text from the DellVoice app.

What problems are you having? If you can log in to buy the text package, surely you can log in OK.

[chabs]

It does login but says authentication failed right after but it allowed me to go to the option to purchase txting. It will not stay authenticated.

[FONGO_mike]

chabs,

Did you purchase the VoIP unlock key already? Dell Voice is set up so that once you have purchased the VoIP unlock key, the service works a little differently. Once you have it, the app is not going to work properly (Dell Voice app on cell and tablet)

[chabs]

Yes I did actually. That is how I have it working in CSIP. So there is no way to get the texting feature to work?

[FONGO_mike]

Once the VoIP unlock key is purchased, the account functions differently. At that point, it is run as a home phone as apposed to a mobile.

also, when using a mobile app, the texting will only work via DV app.