Registration problem - Step 3 - confirm with phone
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- Just Passing Thru
- Posts: 7
- Joined: 10/12/2012
- Computer OS: Win 7
- Router: Dlink
Registration problem - Step 3 - confirm with phone
Hi,
I tried to register with FreePhoneLine.ca to get a free phone number and purchase a VOIP Unlock key for my ATA. However, I stuck at Step 3 "Call me now". I put my cell phone number there for the "call me now". However, no call is received. I tried it for a few days but the problem still exists.
Does the "Call me now" not work for cell phone number? Or I need to get a landline number to work?
Please help. Thank you.
Silas
I tried to register with FreePhoneLine.ca to get a free phone number and purchase a VOIP Unlock key for my ATA. However, I stuck at Step 3 "Call me now". I put my cell phone number there for the "call me now". However, no call is received. I tried it for a few days but the problem still exists.
Does the "Call me now" not work for cell phone number? Or I need to get a landline number to work?
Please help. Thank you.
Silas
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- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
Re: Registration problem - Step 3 - confirm with phone
Can you please send me a PM with your number and a link to this thread please? I can take a look at the account for you.
Also, in the PM, can you please include what device you are trying to sign up from please.
Also, in the PM, can you please include what device you are trying to sign up from please.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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- Just Passing Thru
- Posts: 7
- Joined: 10/12/2012
- Computer OS: Win 7
- Router: Dlink
Re: Registration problem - Step 3 - confirm with phone
Hi Mike,
I'm totally new to this. What's "PM" please? What should I do? Thanks.
Silas
I'm totally new to this. What's "PM" please? What should I do? Thanks.
Silas
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- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
Re: Registration problem - Step 3 - confirm with phone
To "PM" me (Private message) click on my name, then click on "PM: Send private message"
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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- Technical Support
- Posts: 2837
- Joined: 10/18/2009
Re: Registration problem - Step 3 - confirm with phone
He means to send him a Private Message.Ottawa_Silas wrote:Hi Mike,
I'm totally new to this. What's "PM" please? What should I do? Thanks.
Silas
Look over there



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- Just Passing Thru
- Posts: 7
- Joined: 10/12/2012
- Computer OS: Win 7
- Router: Dlink
Re: Registration problem - Step 3 - confirm with phone
After re login as Mike suggested, I am still stuck at Step 3 - phone number confirmation. I tried my cell, my home number and my coworker's number. But the reg system just doesn't call me.
I tried enough today. Tired...
I tried enough today. Tired...
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- Just Passing Thru
- Posts: 7
- Joined: 10/12/2012
- Computer OS: Win 7
- Router: Dlink
Re: Registration problem - Step 3 - confirm with phone
for some reasons, after I changed my email address to my free gmail, it works. Anyways, now I get the unlock key!
Unfortunately, the online store didn't work....
so I needed to call sales's 1866 number to purchase key. I hope my bad sales experience with FPL won't repeat.
Unfortunately, the online store didn't work....

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- ***Übergod***
- Posts: 1632
- Joined: 08/13/2011
- SIP Device Name: FPL PC softphone (buggy)
- Firmware Version: 3.0.3.0
- ISP Name: Telus Optik
- Computer OS: Win7
- Router: Actiontec V1000H
- Smartphone Model: none
- Location: Surrey, BC
Re: Registration problem - Step 3 - confirm with phone
So the error was partially due to your EMAIL address? Was it a work address, or? I am confused a bit by this. So you were able to get a call back from the automated system after modifying your email address? I read that right?Ottawa_Silas wrote:for some reasons, after I changed my email address to my free gmail, it works. Anyways, now I get the unlock key!
Unfortunately, the online store didn't work....so I needed to call sales's 1866 number to purchase key. I hope my bad sales experience with FPL won't repeat.
The online store, for purchasing keys, has been a bit on and off. Was it an address mismatch on a CC purchase by any chance? The system needs it EXACTLY as the CC company has it ... IE:
#9-12125 86 Ave
Unit 9 12125 86 Avenue
9-12125-86 Ave
Are all different things to the system and will create a mismatch ... it is VERY 'anal'.
Did the call in go okay? Or did you have difficulties there also?
Welcome to the fold, in any case, and hopefully your big problems are over!

Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
Re: Registration problem - Step 3 - confirm with phone
Ottawa_Silas wrote:for some reasons, after I changed my email address to my free gmail, it works. Anyways, now I get the unlock key!
Unfortunately, the online store didn't work....so I needed to call sales's 1866 number to purchase key. I hope my bad sales experience with FPL won't repeat.
Were you able to get what you needed?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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- Just Passing Thru
- Posts: 3
- Joined: 10/17/2012
Re: Registration problem - Step 3 - confirm with phone
I am having the same issue. I pm'd you.
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- Just Passing Thru
- Posts: 3
- Joined: 10/17/2012
Re: Registration problem - Step 3 - confirm with phone
I'm having the same issue. I am stuck on step 3 and a call never comes in to tell me the access code.
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- Just Passing Thru
- Posts: 3
- Joined: 10/17/2012
Re: Registration problem - Step 3 - confirm with phone
Any luck with trying to get past Step 3??