Please Help !!!!

[xXLDXx]

Yesterday after successfully installed Dell Voice on my Asus Transformer TF300T tablet, as well as creating an account. I've unfortunately used my Bussiness phone number to sign up for the service without knowing that the number will be replaced. Now, when i tried to call my old number it is not there anymore, try to call the new number given by Dell Voice and my Tablet rang . So is there a way for me to change the number that Dell Voice replaced ( which is my bussiness number ) into a different one and have my bussiness number back. Please help me out with this case, I'm very much appreciated guys

P/S: I've just checked that almost everything important have to do with this bussiness number so please help me.....

[TheHardy]

I am not sure what you mean by replacing your business number? Did you PORT your number? If you signed up for service I am not sure how you 'lost' a # ??

[xXLDXx]

I just Followed the process of signing up an account for first time use, where there was a box for me to put in my phone number, which i had no clue about it being replaced or ported ?

[xXLDXx]

Help me please

[FONGO_mike]

You would still have your company number. The number given to you by Dell Voice is a unique number that is separate. The number that gets ported into your Dell Voice, or not, is entirely up to you. It will not auto-port any numbers.

[TheHardy]

I just Followed the process of signing up an account for first time use, where there was a box for me to put in my phone number, which i had no clue about it being replaced or ported ?

This is NOT a "port" of any sort, you are simply required to provide a CONTACT number during the sign up process, mainly so that Fongo staff can contact you to verify (as they are required to) any E911 information that is provided during the sign up procedure.

You need to request porting forms and go thru a whole bunch more procedures when you initiate an actual port.

Please refrain from crying wolf unless there is actually a wolf about!

[xXLDXx]

Thanks TheHardy and FONGO_mike alot but the issue here is that the number which i provided to verify E911 is no longer active or what not because when i try to call it i got transfered to a voicemail eventhough that phone is still powered and was on my hand the hole time . BUT 1 THING I noticed was that on my phone the Carrier keep changing between chatr ( my original carrier ) and AT&T, which i beleived have somthing to do with my problem. Thanks guy but i'm seriously need help.

[Jake]

As long as you didn't pay any money for porting, ask DellVoice to port your number, and faxed in a copy of your last mobile bill to DellVoice; you number has not been ported or replaced or diverted by DellVoice. They just can't hijack a number from any phone company, the only thing they can do is port in a number which takes a bit of paperwork and you should be aware at some point of filling things in what it is that is going to happen. It doesn't happen just by adding your contact number in.

As long as all you did was fill in the contact number, it is a pretty safe your number has not been ported.

So, now we need to try and work out what is going on.

When you call your DV (DellVoice) number I am assuming that your DV app opens up and rings, rather than your native phone dialler. This is perfectly correct.
When you call your cell number you say it goes to voicemail. Can you confirm if it is your cell phone voicemail, or the voicemail on DV.

There has been some people say that the DV app interferes with the phones native dialler, so have you tried uninstalling the app and see if things go back to normal?

Once again, I really don't think anything has happened to your cell number in regards to what DV has done; it just doesn't seem to be working properly for some reason.

Let us know which voicemail you get when you call your cell number, and what happens when you try and uninstalling the app.

[TheHardy]

Thanks TheHardy and FONGO_mike alot but the issue here is that the number which i provided to verify E911 is no longer active or what not because when i try to call it i got transfered to a voicemail eventhough that phone is still powered and was on my hand the hole time . BUT 1 THING I noticed was that on my phone the Carrier keep changing between chatr ( my original carrier ) and AT&T, which i beleived have somthing to do with my problem. Thanks guy but i'm seriously need help.

It sounds like you are having service problems with your CURRENT provider there -- nothing to do with Fongo at all. I would suggest calling Chat-R customer service (you are a Chat-R customer, correct? If I guessed wrong, then substitute your proper carrier).

Simply supplying the number to Fongo for account verification would do NOTHING at all to change your service. Perhaps there is a problem with the tower you are near, or if you are very close to a border (I am guessing that as you seem to be flipping between a Canadian signal and an American one?). You can also try doing a battery pull on your mobile.

But in any case, it sounds like a problem on YOUR end with YOUR carrier.

Telling you to call 6-1-1 from your mobile probably will not work (although it might) ... a quick google search shows that the customer service number is:
1-800-485-9745 or 1-514-734-7232.

Good luck!

[xXLDXx]

Thanks Jake and the Hardy I'll try to talk with Chat-R to see if they can sort this out for me. But there are a couple things i want to clarify:
+ The Dell Voice app is installed on my Tablet Not my cell phone.

+ I live in downtown Vancouver, which by no mean is that close to the border. ( Keep in mind that the issue with the carrier changing back and forth between Chat-r and AT&T happened after the singup )

+ When i tried to call the number that i used to signup with Dell Voice, i got to the Dell Voice voice mail service, but it said the service has not been activated. I am very certain and 100% sure this is Dell Voice because I am using a prepaid 25$ (Chat-r carrier) per month plan with absolutely no add-ons.

Best regards

[TheHardy]

Thanks Jake and the Hardy I'll try to talk with Chat-R to see if they can sort this out for me. But there are a couple things i want to clarify:
+ The Dell Voice app is installed on my Tablet Not my cell phone.

+ I live in downtown Vancouver, which by no mean is that close to the border. ( Keep in mind that the issue with the carrier changing back and forth between Chat-r and AT&T happened after the singup )

+ When i tried to call the number that i used to signup with Dell Voice, i got to the Dell Voice voice mail service, but it said the service has not been activated. I am very certain and 100% sure this is Dell Voice because I am using a prepaid 25$ (Chat-r carrier) per month plan with absolutely no add-ons.

Hmmm, okay, well some of this information is being shared with us for the first time.

You are in my neck of the woods, and you are correct, from Downtown Van, you should not be roaming onto AT&T -- if you were down around Crescent Beach, White Rock, Point Roberts or somewheres close to the border, that would happen (Note: I did very now and again from from Telus Mike onto Nextel even in the middle of Surrey north of 88th!).

Check to see that the installation of the Fongo app did not do anything to your roaming settings on your Tablet (I am assuming that it is the TABLET that is having the issues switching back and forth between carriers). As a worst-case resort, do a reset on the tablet -- I am not sure what data if any you will lose in doing so, or if it will simply reset the settings.

If you are reaching the DV voicemail, have you set FOLLOW-ME settings anywhere? Web interface? Go back in and check that. Disable all follow me (disable the entire module) and then call your mobile number again and see what the result is -- if you have not done the formal PORT procedure (you cannot ACCIDENTALLY port a number....), then the Follow Me module is the only way that an existing number would in any way shape or form be hitting DV voicemail!

As for the network selection issue, definitely contact Chat-R about that. Maybe make sure that your tablet has the most recent firmware update as well, or see if ChatR has any history of that particular tablet having "network roaming" issues.

[Jake]

From how I read the post, the cell number that is having the trouble is on the phone, and the app was installed on the tablet - so two completely different devices.

Loading the app on the tablet will in no way effect your cell phone nor the number associated with it (unless you port that number)

Just to help clear things up for me, can you confirm -
1. what happens when you call your cell number
2. what happens when you call your DV number.

From what I read it sounds like your cell number is going to your DV voicemail - but that is informing you that the account is not set up. Can you give the exact message, and how do you know it is DV?
When you call your new DV number, it rings the tablet; which seems to be correct to me. Does anything else happen with the DV number or does the new DV number work OK?

[xXLDXx]

Once again guys i couldn't thanks you guys enough. Great new is in a minute of desperation I've tried the old school way by rebooting the phone, reinsert the sim card, had the tablet restrore and backed-up I've luckily solved the issue @@ The DV number on the tablet working like a charm, my phone is up and running right again. Thanks God and especially the biggest thanks for you guys TheHardy, Mike and Jake for your helpful tips and advices, I've learned alot.

Best regards

The problem is solved please close the thread so that more people can be helped. Thanks

[TheHardy]

So a "hard reboot" of the phone worked? Did you ever track down the issue, or it just went away when you went thru these steps? In any case, I am glad it is working as it should be at this point. Again, I doubt it was anything DV related ...