Cant log in (Android)

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msavard
Just Passing Thru
Posts: 5
Joined: 02/09/2012

Cant log in (Android)

Post by msavard »

Hello,

since this afternoon, my phone cant log in to Fongo.

The Windows apps works perfectly and nothing has changed on my phone.

Thanks.
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fbedros
Just Passing Thru
Posts: 16
Joined: 10/26/2012
Smartphone Model: Motorola Atrix HD
Android Version: 4.0.4

Re: Cant log in (Android)

Post by fbedros »

Same thing for me. Cannot login with Android app.
Network or Android app problem?
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User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Cant log in (Android)

Post by FONGO_mike »

fbedros wrote:Same thing for me. Cannot login with Android app.
Network or Android app problem?

Fromt hte pm you sent me, i verified and can log in both through the website and through the android app (and the desktop phone)
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Cant log in (Android)

Post by FONGO_mike »

msavard wrote:Hello,

since this afternoon, my phone cant log in to Fongo.

The Windows apps works perfectly and nothing has changed on my phone.

Thanks.
Can you please PM me you Dell Voice number? I can try logging in from my end to see if i can duplicate the issue. (i do not need user name or password, just the Dell Voice number and a link to this thread)
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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msavard
Just Passing Thru
Posts: 5
Joined: 02/09/2012

Re: Cant log in (Android)

Post by msavard »

Hi Mike,

I tried another account on the same phone and I can log to Fongo. Ill PM you my number.

Thanks.
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User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Cant log in (Android)

Post by FONGO_mike »

msavard wrote:Hi Mike,

I tried another account on the same phone and I can log to Fongo. Ill PM you my number.

Thanks.

Don't know if you sent it yet or not, but i do not have anything from you via PM as of yet (please make sure to PM and not email)
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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msavard
Just Passing Thru
Posts: 5
Joined: 02/09/2012

Re: Cant log in (Android)

Post by msavard »

PM to you gives me this error: The requested users to be added do not exist.

And I sent you an email too, I even got the copy in my inbox...
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User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Cant log in (Android)

Post by Jake »

msavard wrote:PM to you gives me this error: The requested users to be added do not exist.

And I sent you an email too, I even got the copy in my inbox...
This link should set up the message for you, with his correct name and link to the thread already in it. Just click it and add your details and it should go.
If you get an error, it might be helpful to the board admin if you can post a screen shot as there might be something wrong.

http://forum.fongo.com/ucp.php?i=pm&mod ... st&p=36886
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