Incoming calls go directly to voicemail

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southsidebuddha
Just Passing Thru
Posts: 3
Joined: 01/31/2010
SIP Device Name: Linksys SPA-2102
Firmware Version: 5.2.10
ISP Name: Rogers
Computer OS: Win7

Incoming calls go directly to voicemail

Post by southsidebuddha »

Forgive me guys - I've googled and checked the FAQ section for this....I've configured my VoIP router as per the configuration listed..but still are unable to get incoming calls to my number..I can make outgoing calls from both the phone and the softphone....but incoming is a mystery. Any help would be really appreciated..

Thanks a bunch - frustrated dad! :roll:
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Incoming calls go directly to voicemail

Post by FONGO_kris »

Have you forwarded the necessary ports? What kind of router do you have?
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
southsidebuddha
Just Passing Thru
Posts: 3
Joined: 01/31/2010
SIP Device Name: Linksys SPA-2102
Firmware Version: 5.2.10
ISP Name: Rogers
Computer OS: Win7

Re: Incoming calls go directly to voicemail

Post by southsidebuddha »

admin wrote:Have you forwarded the necessary ports? What kind of router do you have?

Hey Kris - Thanks for the reply

I have a linksys wrt54g

ports 5060-5061, 6060,6061, 13000-13001, 16384-16482 - both tcp/udp ( just to cover anything i may miss

Thanks a bunch
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Incoming calls go directly to voicemail

Post by FONGO_kris »

Okay - Now can you tell me how the SPA is set up? I am assuming both the WRT54G as well as the SPA2012 are on the same IP range (192.168.1.xxx) being both Linksys devices. Have you tried statically setting your SPA and using only the WRT54G to pass DHCP?
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
southsidebuddha
Just Passing Thru
Posts: 3
Joined: 01/31/2010
SIP Device Name: Linksys SPA-2102
Firmware Version: 5.2.10
ISP Name: Rogers
Computer OS: Win7

Re: Incoming calls go directly to voicemail

Post by southsidebuddha »

admin wrote:Okay - Now can you tell me how the SPA is set up? I am assuming both the WRT54G as well as the SPA2012 are on the same IP range (192.168.1.xxx) being both Linksys devices. Have you tried statically setting your SPA and using only the WRT54G to pass DHCP?

Hey Kris - the SPA2102 sits behind the router - both are on the same subnet....and the ATA has a static IP ( I think that's what your asking) ;).

Thanks again!!!