Can't send/receive texts through Fongo

[FONGO_mike]

This is still being looked into.

r6dave, please understand that although some staff may be on the forums as moderators, the forums are not our primary tasks. We try to be active when our workloads permit but we are not on here all day.

[r6dave]

how long till its fixed? never heard of a 24hr to 48hr time frame to fix things...average is normally an hour.
We shouldnt have to ask you for updates, professionalism, look that word up. Keep your customers up to date.
This forum is a means of support....you should assign an employee to be on here 24/7.

[FONGO_mike]

there is no update as of yet, but it is currently being worked on.

r6dave, as listed in the rules to the forums, the staff members that moderate the forums do not spend their work day's here. We come on when we have the time as these forums are not an official means of support. As listed in signature:

For urgent issues resulting in service downtime, always call support before PMing us!

[Jake]

Looks like they are working again now.

[seagame2001]

Yes it works fine here for me

[puravidagirl]

Yes ditto for me - yesterday texts started working again.

BTW - Thank you FongoMike for your kind replies despite some ppl's unkind impatience. Your exceptional service is appreciated by many of us!

I for one trust that all these wrinkles will get ironed out in time. Let's not forget that DellVoice/Fongo is the leading first provider of an app that can offer a CDN # that handles both talk/voicemail and text capabilities on the same number. I believe that in adding perks such as group and picture messaging there's bound to arise a few glitches which need to be addressed and solved. Patience and appreciation and support wouldn't be a bad idea, no? Besides, once the system's stability is built up and in place I personally feel that this service will be even better for mobile life than g**gle voice (I already like the DV app better than the Talkatone app for GV).

[FONGO_mike]

Hi puravidgirl,

Thank you for your understanding. There are a lot of people working very hard at improving the services Fongo offers. In this industry, it is still a very new product, and in my opinion, very much so going in the right direction. As you said, it takes some time to iron out some things, but with time, it will continue to get better and better!

[puravidagirl]

Hola FONGO_mike!

I know you've got loads of free time on your hands - jahajaha kidding... Though I have to ask now that picture messaging has been added, do you know if there are any future plans of also adding voice-messaging - kind of like a walkie-talkie type service (text+ has a paperclip option where DV has the camera icon; when you click it it says 'Please Select: Photo Library, Take Photo, or Walkie-Talkie')?

Gracias - Melinda

[FONGO_mike]

Hi Melinda,

I do not know of any plans about it at the moment, but i think it is a great idea and will certainly pass it along.

Not a 100% sure on if they would implement it though because If you think about it, DV is almost a "Walkie-Talkie app in itself.