Is fongo service down????

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skolangara
Just Passing Thru
Posts: 4
Joined: 12/16/2012

Is fongo service down????

Post by skolangara »

Is fongo service down right now? I cannot make any calls or receive anything. The phone rings when I call from my cell, but I can't hear anything. No dialtone either... SOmebody Fix this!!!
Privatepilot
Quiet One
Posts: 49
Joined: 11/30/2012
SIP Device Name: Grandstream HT701
ISP Name: Bell Fibe
Computer OS: Windows
Router: Home Hub 2000

Re: Is fongo service down????

Post by Privatepilot »

My service was wonky yesterday at about 6pm. Was trying to call my home and was going right to voicemail. Then when it did connect the next time i called, my wife couldn't hear me. Did a few tests with cell phone and home phone when i got home and service was basically down

By 7:30pm it was back up and working perfectly. I did not touch the ata
seagame2001
Tried and True
Posts: 396
Joined: 11/27/2010
SIP Device Name: Linksys PAP2T
Firmware Version: Groundwire
ISP Name: 3web
Computer OS: Windows 7
Router: Dlink-DD-WRT
Smartphone Model: iPhone 4
iOS Version: 5.1.1

Re: Is fongo service down????

Post by seagame2001 »

it was working fine here no problem at all
boon
Quiet One
Posts: 38
Joined: 07/01/2011
ISP Name: acanac-dsl
Computer OS: win7
Router: e3000

Re: Is fongo service down????

Post by boon »

Have issues with my phone too for the last couple of days. The service keeps on disconnecting. What I did was to disconnect the power from the ATA and re-plug in again for a couple of time until I see 3 lights blinking (using Pap2T). All these while, the connection was ok. Is there anything to do with server upgrade/software patch/overloaded?
seagame2001
Tried and True
Posts: 396
Joined: 11/27/2010
SIP Device Name: Linksys PAP2T
Firmware Version: Groundwire
ISP Name: 3web
Computer OS: Windows 7
Router: Dlink-DD-WRT
Smartphone Model: iPhone 4
iOS Version: 5.1.1

Re: Is fongo service down????

Post by seagame2001 »

for that I don't know but my phone was working great here last week unitl now
Jon74
Just Passing Thru
Posts: 7
Joined: 11/13/2012

Re: Is fongo service down????

Post by Jon74 »

I had the same problem earlier today, could' t revive calls.
it working now
User avatar
lustucru
Technical Support
Posts: 210
Joined: 04/12/2012
SIP Device Name: Grandstream HT-286
Firmware Version: 1.1.0.45
ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0
Location: Montreal (QC)

Re: Is fongo service down????

Post by lustucru »

I experienced a discontinuing service this morning (inbound and outbound calls) and reset the ATA 3 times without success.

The SIP status was showing up as "disconnected" but the CSR stated her Maintenance screen shows "connected" and recommended to reconfigure the ATA. My settings have not changed since February 2012.

Then, I was able to place and receive calls even with the "disconnected" SIP status without changing the ATA settings.

The situation is back to normal.
hanke
Lightly Seasoned
Posts: 199
Joined: 06/09/2010
SIP Device Name: SPA3102
Firmware Version: 5.2.13(GW002)
ISP Name: Cogeco Cable
Router: Sagemcom F@ST3896 V2 Cogeco
Location: Burlington, Ontario

Re: Is fongo service down????

Post by hanke »

I have been experiencing disconnects and no registrations at which time...it finally registers again. Yesterday also, some incoming calls were going directly to voicemail. Today registration issues again for only few minutes this morning. My service is with Freephoneline.

I am located in the Burlington, Ontario area.
jovan1
Quiet One
Posts: 46
Joined: 08/04/2009

Re: Is fongo service down????

Post by jovan1 »

I ahve had a problems since Dec 16th.
My phone is down now.

Is there any sisue on FPL side?
No any comment from FPL admin????
tbrummell
Tried and True
Posts: 330
Joined: 09/21/2010
SIP Device Name: PIAF/Mitel/PolyCom/Cisco
Firmware Version: Asterisk 1.8
ISP Name: Rogers
Computer OS: CentOS/Windows2008/Win7/Android
Router: pfSense/Neoware thin client
Location: Ottawa

Re: Is fongo service down????

Post by tbrummell »

They finally ack'd there is an issue going on....

http://forum.fongo.com/viewtopic.php?f=4&t=7286
VoipDiy
Just Passing Thru
Posts: 22
Joined: 02/27/2012
SIP Device Name: SPA2102,SPA504,SPA508,3CXPhone
ISP Name: Shaw
Computer OS: Windows 7
Router: Cisco E3000, EA6500
Location: North Okanagan Valley, BC Canada

Re: Is fongo service down????

Post by VoipDiy »

I have been experiencing lost phone registrations off and on throughout the day over the past 3-days.

I use a 4-Line Cisco IP-Phone registered using Fongo Unlock key. All three other lines on my phone are registered with 3 different other VoIP providers. They are all stable. But, Fongo registrations are intermittently unstable for past 3-days. I'm presuming there must be issues with the Fongo servers...
Jeff - voipdiy
matibayako
Just Passing Thru
Posts: 4
Joined: 12/19/2012
SIP Device Name: Linksys PAP2T
ISP Name: bell
Computer OS: 7

Re: Is fongo service down????

Post by matibayako »

I also have been experiencing Lots of disconnects, When I unplug the ATA I will be connected for a short period and then disconnected
Whats going on?
watermark
Quiet One
Posts: 28
Joined: 11/19/2010

Re: Is fongo service down????

Post by watermark »

FPL sip registration server has problem. I got a lot of sip registration timeout or "Got SIP response 480 "Temporarily Unavailable" back from 208.65.240.165" since yesterday.
watermark
Quiet One
Posts: 28
Joined: 11/19/2010

Re: Is fongo service down????

Post by watermark »

SIP registration is back to normal. No timeout was noticed today. Thanks Fongo team.
colesy
Quiet One
Posts: 37
Joined: 12/11/2012
ISP Name: Bell DSL 2mbps
Computer OS: Windows 7
Router: 2Wire

Re: Is fongo service down????

Post by colesy »

Mine is still down. Originally had no dial tone. Cycled the power on the ATA and not I have a dial tone but can't make calls. No matter what number I call I get a busy signal. I can receive calls fine it seems. Any ideas?


**UPDATE**
I logged into the ATA and clicked the Update button on the FXS Port tab, then rebooted. That seemed to have resolved things.