Can't View Voicemail Webpage

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Truexile
Quiet One
Posts: 25
Joined: 10/18/2012
SIP Device Name: Sipura SPA-2000
Firmware Version: 3.1.5
Computer OS: Windows 7 64bit
Router: 2Wire 2701HG-G

Can't View Voicemail Webpage

Post by Truexile »

Hey guys, I just recently bought the SIP unlock key on my account, now I am no longer able to view the voice mail page to make any changes. Before I purchased the unlock key it worked fine. Has anyone else had this problem or know how to resolve the issue? I can still access my voice mail through *98 to listen to my messages, and everything about the voice mail works fine, its just the webpage seems to be broken. Any suggestions welcome.
seagame2001
Tried and True
Posts: 396
Joined: 11/27/2010
SIP Device Name: Linksys PAP2T
Firmware Version: Groundwire
ISP Name: 3web
Computer OS: Windows 7
Router: Dlink-DD-WRT
Smartphone Model: iPhone 4
iOS Version: 5.1.1

Re: Can't View Voicemail Webpage

Post by seagame2001 »

try different browser I just check my voicemail online about 15 mins ago worked fine
Truexile
Quiet One
Posts: 25
Joined: 10/18/2012
SIP Device Name: Sipura SPA-2000
Firmware Version: 3.1.5
Computer OS: Windows 7 64bit
Router: 2Wire 2701HG-G

Re: Can't View Voicemail Webpage

Post by Truexile »

I tried several different browsers. I also called tech support and they were also unable to view my voice mail webpage. I am convinced it's an issue with FPL website. Please Mike or Steve I need your help.
Truexile
Quiet One
Posts: 25
Joined: 10/18/2012
SIP Device Name: Sipura SPA-2000
Firmware Version: 3.1.5
Computer OS: Windows 7 64bit
Router: 2Wire 2701HG-G

Re: Can't View Voicemail Webpage

Post by Truexile »

My phone is also saying I have a message when there is none in my inbox. I tried calling and leaving myself a message then deleting it, and it still says I have a message in my inbox. I get a few pulses on my line before the dial tone to indicate a message but there is still nothing! Anyone have this problem?
Truexile
Quiet One
Posts: 25
Joined: 10/18/2012
SIP Device Name: Sipura SPA-2000
Firmware Version: 3.1.5
Computer OS: Windows 7 64bit
Router: 2Wire 2701HG-G

Re: Can't View Voicemail Webpage

Post by Truexile »

[update]

Both problems seem to have fixed themselves. Last night I did turn MWI and VMWI off, then back on again and restarted my ata. The problem was still there. When I did it again today the problem went away.

I Will update again if problem persists.