Login Issues

This section is for general discussions surrounding digital phone service.
User avatar
lustucru
Technical Support
Posts: 210
Joined: 04/12/2012
SIP Device Name: Grandstream HT-286
Firmware Version: 1.1.0.45
ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0
Location: Montreal (QC)

Login Issues

Post by lustucru »

I have 2 accounts with Fongo:

1. Dell Voice home phone with ATA and unlock key purchased in February 2012 from Fongo..
2. Freephoneline account used for incoming faxes that are forwarded to an alternate email address.

I received an email announcement today from Fongo.

I can no longer access my accounts. I tried dellvoice.ca, freephoneline.ca and fongo.com and my email adresses and passwords are no longer valid. My 2 phone lines are functional.

I'm savvy with a long experience in the IT business and not too stupid to "forget" my userid's and passwords

What's happening with Fongo?
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Login Issues

Post by Jake »

User avatar
lustucru
Technical Support
Posts: 210
Joined: 04/12/2012
SIP Device Name: Grandstream HT-286
Firmware Version: 1.1.0.45
ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0
Location: Montreal (QC)

Re: Login Issues

Post by lustucru »

Just received an automated Fongo email.

For people who purchased a Dell Voice unlock key, the online service is temporarily unvailable and will be restored on January 31.

Thanks