Toll Free failing

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LazMan
Just Passing Thru
Posts: 3
Joined: 01/10/2013
SIP Device Name: SPA-3102
ISP Name: Rogers Cable
Computer OS: Win7
Router: Asus RT-16N

Toll Free failing

Post by LazMan »

I'm having a problem with my FPL service - all toll free calls are failing outbound. No problems with 'regular' numbers - only TF. The list below is at least 3 different terminating carriers (Bell, TELUS, and Rogers).

Call log from the website shows normal completion, but I get dead air...

Here's the cut and past from the call logs on the website:

17054xxxxxx 18887593474 0:14 10.01.13 11:02:52 10.01.13 11:03:06 Normal call clearing Toll Free $ 0.00
17054xxxxxx 18004596415 0:35 10.01.13 11:02:03 10.01.13 11:02:38 Normal call clearing Toll Free $ 0.00
17054xxxxxx 18775595202 0:12 10.01.13 11:00:54 10.01.13 11:01:05 Normal call clearing Toll Free $ 0.00
17054xxxxxx 18773539586 0:38 10.01.13 10:09:43 10.01.13 10:10:21 Normal call clearing Toll Free $ 0.00

----------------

Anyone else having issues?
LazMan
Just Passing Thru
Posts: 3
Joined: 01/10/2013
SIP Device Name: SPA-3102
ISP Name: Rogers Cable
Computer OS: Win7
Router: Asus RT-16N

Re: Toll Free failing

Post by LazMan »

I should add, I'm using a Linksys SPA3102 ATA; purchased my unlock key over a year ago; and have made no config changes (dialplan, routing, nothing...) and have only noticed this behavior in the last couple of days.

It's not intermittent - I cannot call out to any TF numbers successfully.
User avatar
lustucru
Technical Support
Posts: 210
Joined: 04/12/2012
SIP Device Name: Grandstream HT-286
Firmware Version: 1.1.0.45
ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0
Location: Montreal (QC)

Re: Toll Free failing

Post by lustucru »

You call call any toll free number in Canada or US with Skype. There is no restriction or charge.
LazMan
Just Passing Thru
Posts: 3
Joined: 01/10/2013
SIP Device Name: SPA-3102
ISP Name: Rogers Cable
Computer OS: Win7
Router: Asus RT-16N

Re: Toll Free failing

Post by LazMan »

There are other ways for me to call the numbers, yes; but it doesn't solve the actual problem, either...

That said - after a week or so of not working, as of this morning, I can call TF successfully again.. Strange.