forward problem

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gliu
Just Passing Thru
Posts: 2
Joined: 01/11/2013
Computer OS: windows 7

forward problem

Post by gliu »

I tried several freephoneline numbers, then selected one and purchased its unlock key, put the number on my VOIP land line. Everything is OK, except several weeks freephoneline service down recently. My problem is that I can't put my cellphone number into the forward list. It is reported that the number is already used as forward number by someone else. Actually, it was used by one number of those I tried before, but the trial number is inactivated long time and no longer usable, seems freephoneline server still remembers and never automatically cleans it. A bug of server's application?
seagame2001
Tried and True
Posts: 396
Joined: 11/27/2010
SIP Device Name: Linksys PAP2T
Firmware Version: Groundwire
ISP Name: 3web
Computer OS: Windows 7
Router: Dlink-DD-WRT
Smartphone Model: iPhone 4
iOS Version: 5.1.1

Re: forward problem

Post by seagame2001 »

maybe you have use your forward phone number in the other FPL account already that is the reason why
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: forward problem

Post by Jake »

They have said that when an account is either closed by them or you delete the account that all the information is scrubbed, but from the posts we see on here it would seem that sometimes information stays stuck in a database somewhere.

It's an account level thing, so you either have to keep trying to get through to a CSR, of PM fongo_mike and see if he can do something.
gliu
Just Passing Thru
Posts: 2
Joined: 01/11/2013
Computer OS: windows 7

Re: forward problem

Post by gliu »

Thanks for Jake. as the problem has been existing long time, I actually gave up the desire already.

to seagame2001, I'm interested in your signature: freephoneline.ca+googleVoice+ipKall=talkFree. did you ever post a piece here or there explaining the magic?