pap2 when dialing out i get no sound

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toddest
One Hit Wonder
Posts: 1
Joined: 02/20/2010
SIP Device Name: pap2
Firmware Version: 3.1.22
ISP Name: rogers
Computer OS: windows

pap2 when dialing out i get no sound

Post by toddest »

can someone help. On my pap2 when I dial out, at times i can hear the ringing and it all works fine. Dial tone is always there, I have no problems recievingcalls, I have all the proper ports forwarded (5060, 5061). So like I said, I will pick up the phone, get dial tone, dial the number and everything works fine. Than at times I will do the same thing and hear nothing, no sound (but I do get the dial tone in the beginning). The other person on the other end does get the ring but I cannot hear them.

I have called tech support but they did not help...

Thanks
byrtz
Just Passing Thru
Posts: 2
Joined: 03/07/2010
SIP Device Name: SPA-2000
Firmware Version: 3.1.23
ISP Name: Rogers Cable
Computer OS: Win XP

Re: pap2 when dialing out i get no sound

Post by byrtz »

I've got the same problem, but I've isolated the issue to be related to calling certain landline numbers. In my case problem does not affect cellullar numbers. Have you resolved this, if so, what 's the solution?
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: pap2 when dialing out i get no sound

Post by FONGO_steve »

have you tried a different phone handset?
I know.. it's one of those questions most people will say "oh, that won't affect it, so I won't try it", but believe it or not, I see the phone itself affecting it more than most people would think! You only need to sit on a support line for a day to be surprised at how the little things that seem insignificant really do have a major impact sometimes!
Steve
Fongo
Development Support Specialist.
Postmeon
Just Passing Thru
Posts: 13
Joined: 03/08/2010
SIP Device Name: GRANDSTREAM HT502
Firmware Version: 1.0.1.57
Computer OS: XP

Re: pap2 when dialing out i get no sound

Post by Postmeon »

I get this problem also much more in March 2010 ...

When calling a number its calling the number but i do not here anyone on other side so that means it like a dead call ... its been happening alot recently for me in Quebec ( 514 )

I have a GrandStream

I have used different phones and problems are still there ... ( everything worked perfectly before march 2010 )