No outgoing call

Share your tips, tricks and best practise ideas for Fongo services in here!
ken70
Just Passing Thru
Posts: 2
Joined: 02/25/2010
SIP Device Name: Desktop
Firmware Version: ??
ISP Name: Videotron
Computer OS: XP
Location: Pierrefonds

No outgoing call

Post by ken70 »

Hi,
it's few days i can not call any number from my FPL on my desktop and i cannot even call my voicemail but i can receive a call .
i already trid Test connection and it's testing for 24 hours but not finished and nothing happend .
this problem start 5 days ago and after that everythings was good and working .
also i removed FPL from my desktop and download and install it again but i have the same problem .
i appreciate in advance for your help .
Kam
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: No outgoing call

Post by FONGO_steve »

ken70 wrote:Hi,
it's few days i can not call any number from my FPL on my desktop and i cannot even call my voicemail but i can receive a call .
i already trid Test connection and it's testing for 24 hours but not finished and nothing happend .
this problem start 5 days ago and after that everythings was good and working .
also i removed FPL from my desktop and download and install it again but i have the same problem .
i appreciate in advance for your help .
Can you PM me your number? I'll make a few tests from your account and see if we can rule it out as an account problem, or a local network issue, that's causing your problems.
Steve
Fongo
Development Support Specialist.