Calls Still Going Straight To Voicemail

[pcriv]

Hi all,
I am experiencing the same problem since a few days ago. I have set the number of rings=5 to use my telephone set voice mail.
Currently, with an incoming call, there is a very short ring and the call goes directly to the FPL VM.
I have checked and re-set all device settings, the telephone set , the ATA device, the router.
Nothing seems to solve the problem from my end.
Sometimes it gets the VM working properly, and suddenly - which is now most of the time - it does not: short ring then directly to the VM.
Thanks,P

[pcriv]

Forgot: I am in Ottawa, ON

[Tenacious]

Still getting to VM despite 3600 timeout. Is Fongo service any better since it's around $5 dollars/mnth? Anyone uisng that yet?

[senos]

Another day another failures.
Some still fall on FPL VM !

[hete]

Fongo : here my account number : 15144474333 <- it's a phone number ! Public number, please check why fpl disconnect us
Please, take a look in your logs for what happenning and what wrong

Thanks

[pcriv]

Still same issue.
One question though: Could it be happening when there is a high number of Internet open sessions?

Is any support specialist looking into it?

Thanks,
P.

[dibsmft]

You can try adding "Nat mapping enable", "NAT keep alive enable" and if that does not help then add STUN (a stun server is stun.callwithus.com) and try again. Remember to reboot your router and your ATA after making these changes.

[aegyssus]

It's definitely not related to the reg timeout. When I use EyeBeam, the service works, no matter what value I put there...

[hete]

It's definitely not related to the reg timeout. When I use EyeBeam, the service works, no matter what value I put there...

What is Eyebeam ?

[aegyssus]

What is Eyebeam ?

It's a software SIP client. It seems to always work as long as I use reasonable settings, no matter how I change the registration settings.