"Wrong email or password" when trying to login

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pete_fpl
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"Wrong email or password" when trying to login

Post by pete_fpl »

I read an announcement thread that Dell Voice accounts now login to the Fongo website, but I can not login. I tried to reset the password, and I get "Invalid account" - am I doing something wrong here?
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Toyota4Runner
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Re: "Wrong email or password" when trying to login

Post by Toyota4Runner »

I too am experiencing the same error, where I click the forgot password link, enter in my email account and am presented with a screen of invalid account. When I try to register with that same email account I am presented with a message that the email account is already registered. How can we recover our passwords?
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pete_fpl
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SIP Device Name: Cisco PAP2T
Firmware Version: 5.1.6
ISP Name: Fibrestream
Router: D-Link DIR-601 N 150

Re: "Wrong email or password" when trying to login

Post by pete_fpl »

Toyota4Runner wrote:I too am experiencing the same error, where I click the forgot password link, enter in my email account and am presented with a screen of invalid account. When I try to register with that same email account I am presented with a message that the email account is already registered. How can we recover our passwords?
Glad I'm not the only one at least.
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FONGO_mike
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Re: "Wrong email or password" when trying to login

Post by FONGO_mike »

Hi all, can you please pm Fongo Support with your email address (a brief description of what's happening, and a link to this thread) please
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Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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pete_fpl
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SIP Device Name: Cisco PAP2T
Firmware Version: 5.1.6
ISP Name: Fibrestream
Router: D-Link DIR-601 N 150

Re: "Wrong email or password" when trying to login

Post by pete_fpl »

FONGO_mike wrote:Hi all, can you please pm Fongo Support with your email address (a brief description of what's happening, and a link to this thread) please
Emailed on Feb 8 (got a reply asking for my #, I replied few hours later). Feb 18 today, and no response about my issue :/ Lame customer support.
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