Hello,
I'm using the freephoneline softphone. After I've installed a wireless router (TPLink Tl-WR720N) while I still have no problem connecting to the server and making calls but the sound is lost (I can't hear anything on the other end). When I connect my cable modem directly to the computer, everything is back to normal.... what should I change maybe in my router settings to get the sound back?
Thank you.
Lost sound when using router
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- Technical Support
- Posts: 2837
- Joined: 10/18/2009
Re: Lost sound when using router
Make sure the correct ports are forwarded to the right IP. When you switch from wired to wireless your router may issue you with a new IP, so if you have it all set up on your old IP you may need to change it.
This says it is for the ATA, but I think it applies to the softphone as well http://support.freephoneline.ca/entries ... talled-ATA
This says it is for the ATA, but I think it applies to the softphone as well http://support.freephoneline.ca/entries ... talled-ATA
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- Active Poster
- Posts: 56
- Joined: 08/14/2012
- SIP Device Name: GRANDSTREAM HT701
- ISP Name: Electronic Box
- Computer OS: Windows 10 x64
- Router: Edgerouter 6P
- Location: Gatineau, QC
Re: Lost sound when using router
Port forward and make sure you disable SIP ALG function in the router. I causes more troubles than it help.
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- Site Moderator
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- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
Re: Lost sound when using router
Jake wrote:Make sure the correct ports are forwarded to the right IP. When you switch from wired to wireless your router may issue you with a new IP, so if you have it all set up on your old IP you may need to change it.
This says it is for the ATA, but I think it applies to the softphone as well http://support.freephoneline.ca/entries ... talled-ATA
+1
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.