No audio when make outgoing call to landline number

[boyvnca]

Hi there,
I have no audio when I make outgoing call to land-line phone number. I was unable to hear other side, but they can hear me. Please help me.
Thanks

[Fongo Support]

Hi there,
I have no audio when I make outgoing call to land-line phone number. I was unable to hear other side, but they can hear me. Please help me.
Thanks

Hello there,

Can you post details about your setup- modem/router ATA so we can better assist you.

Thanks,

[boyvnca]

I setup on Sipphone app on my IPhone. But I unable to hear other side.

[Fongo Support]

I setup on Sipphone app on my IPhone. But I unable to hear other side.

Are you using wifi to connect? or are you on 3G/4G?

Let me know.

Thanks,

[boyvnca]

I am using wifi.

[Fongo Support]

I am using wifi.

The issue you are having is caused by RTP audio being blocked by your router.

This can be resolved by forwarding ports into your router.

If you search the forums, there are threads that are helping.

Here is one:

http://forum.fongo.com/viewtopic.php?f=6&t=7926

Please try and let us know.

Thanks,

[triron]

I'm having the same problem with one of my freephoneline accounts but if I use the other account that I paid for the config and porting it works just fine. The problem is only with the free line and not the other line that I have paid for the configuration. Note: all settings are the exactly same and using the same computer.

[triron]

I have to disagree with you as like I just posted I'm using the exact same settings and it will only work for my account that I have paid for the configuration and not for the other that I did not pay for? It is something to do with the free accounts.

I am using wifi.

The issue you are having is caused by RTP audio being blocked by your router.

This can be resolved by forwarding ports into your router.

If you search the forums, there are threads that are helping.

Here is one:

http://forum.fongo.com/viewtopic.php?f=6&t=7926

Please try and let us know.

Thanks,

[boyvnca]

I have to disagree with you as like I just posted I'm using the exact same settings and it will only work for my account that I have paid for the configuration and not for the other that I did not pay for? It is something to do with the free accounts.

I am using wifi.

The issue you are having is caused by RTP audio being blocked by your router.

This can be resolved by forwarding ports into your router.

If you search the forums, there are threads that are helping.

Here is one:

http://forum.fongo.com/viewtopic.php?f=6&t=7926

Please try and let us know.

Thanks,

I paid for my but it is still not working for me.

[boyvnca]

I am using wifi.

The issue you are having is caused by RTP audio being blocked by your router.

This can be resolved by forwarding ports into your router.

If you search the forums, there are threads that are helping.

Here is one:

http://forum.fongo.com/viewtopic.php?f=6&t=7926

Please try and let us know.

Thanks,

I do not think RTP port forward problem. Because I was able to make a call out with Fongo IPhone app on the same WIFI network. It does not work for my FPL sip account. Is it Fongo app use different port then FPL?

[fasteddy]

I've just installed the freephoneline app.. I can call out and can receive calls, but I cannot get any sound either way.. I'm wanting to add an Cisco SPA112 but until I can get the computer version working I will hold off. I have no firewall running? Running win 7 64 bit.. Using a Buffalo WZR-HP-G300NH Router and for what it's worth I can make calls on Google Voice with no issues.... Am I missing something?? Any help would be appreciated..

Ed...

[balsamboy]

Same here.......no problem with my "ports"either.

The change over and new "download" do not work.

Time to look for a new product.////

[fasteddy]

Too bad... I really wanted to go this way.. but from reading the forum and ALL the problems everyone are having I've decided to take your advice and go another way.. Ooma system was on sale at Bestbuy, up and running in 15 minutes... will re-coop my initial cost in 2 months, small monthly fee is good for me...

[triron]

I have PMed Fongo Support about my one way audio for outgoing calls and they forced my registration and everything is working fine with outgoing calls once again on my free account.

Thank you Fongo

I have to disagree with you as like I just posted I'm using the exact same settings and it will only work for my account that I have paid for the configuration and not for the other that I did not pay for? It is something to do with the free accounts.

I am using wifi.

The issue you are having is caused by RTP audio being blocked by your router.

This can be resolved by forwarding ports into your router.

If you search the forums, there are threads that are helping.

Here is one:

http://forum.fongo.com/viewtopic.php?f=6&t=7926

Please try and let us know.

Thanks,

[vickykr]

I am having same issue ever since I updated to the new app on my computer. calls connect but no audio ....the previous version I used for a year and it was working fine but fongo stopped supporting that one so was forced to download this new one and now this .....

[Funkytown]

Usually audio outbound or inbound are related to ports blocked, however if more then 20 people from different cities, provinces reporting the related issue on the same day then it's obviously a deeper issue. At that point we can escalate the problem ticket to the Engineers of Fongo for them to investigate further.

As Fongo_Support suggested have a look here for more help http://forum.fongo.com/viewtopic.php?f=6&t=7926