An email from Fongo Team, a fraud email?

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
WilliamY
Active Poster
Posts: 52
Joined: 09/26/2011
SIP Device Name: Obi200
Firmware Version: 3.0.1 (Build: 4550)
ISP Name: Rogers
Computer OS: Windows 7
Router: Asus RT-N66U with Tomato
Smartphone Model: Samsung Note2
Android Version: 4.1.2

An email from Fongo Team, a fraud email?

Post by WilliamY »

HI,

Just got an email from 'Fongo Team':

Dear Customer,

Because you purchased a VoIP Unlock Key from Dell Voice or Freephoneline, we're writing to let you know that the configuration settings for your VoIP Unlock Key are now available online for easy reference. We recommend you review the required settings and best practices for your third party SIP clients (such as ATAs, softphones, or PBXes). View the configuration settings now.
Please note that starting March 30, 2013, incorrectly configured SIP clients may experience service disruption until their configurations settings are corrected.
To maintain our quality of service, these guidelines may change from time to time. You will be notified a minimum of 7 days prior to any setting changes. Please ensure your contact information is up to date. Verify your contact details today.

If you'd prefer a pre-configured home phone solution, you may be interested in Fongo Home Phone. Learn more about Fongo Home Phone.

Talk freely,
The Fongo Team

Is it really from Fongo team, or is it a fraud email ? The reason why is that the link is very suspicious, something like: https;//api.hubapi.com/email/v1/click?xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

If its a fraud email, I wish Fongo/Freephoneline team do an seriously investigation since it got my right email address to send the fraud email, which I used to register FPL account and SIP config.

Regards,

William
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: An email from Fongo Team, a fraud email?

Post by Fongo Support »

WilliamY wrote:HI,

Just got an email from 'Fongo Team':

Dear Customer,

Because you purchased a VoIP Unlock Key from Dell Voice or Freephoneline, we're writing to let you know that the configuration settings for your VoIP Unlock Key are now available online for easy reference. We recommend you review the required settings and best practices for your third party SIP clients (such as ATAs, softphones, or PBXes). View the configuration settings now.
Please note that starting March 30, 2013, incorrectly configured SIP clients may experience service disruption until their configurations settings are corrected.
To maintain our quality of service, these guidelines may change from time to time. You will be notified a minimum of 7 days prior to any setting changes. Please ensure your contact information is up to date. Verify your contact details today.

If you'd prefer a pre-configured home phone solution, you may be interested in Fongo Home Phone. Learn more about Fongo Home Phone.

Talk freely,
The Fongo Team

Is it really from Fongo team, or is it a fraud email ? The reason why is that the link is very suspicious, something like: https;//api.hubapi.com/email/v1/click?xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

AND it got my right email address to send.

Regards,

William
Hello there,

Thanks for following up,

This is not a spam email, please see below:
http://fongo.sites.hubspot.com/importan ... lock-key-1

We wanted to inform all our customers and ensure that the guidelines and recommended settings are being shared.

Official Freephoneline VoIP Unlock Key Guidelines
http://forum.fongo.com/viewtopic.php?f=15&t=7962

Thanks again,
WilliamY
Active Poster
Posts: 52
Joined: 09/26/2011
SIP Device Name: Obi200
Firmware Version: 3.0.1 (Build: 4550)
ISP Name: Rogers
Computer OS: Windows 7
Router: Asus RT-N66U with Tomato
Smartphone Model: Samsung Note2
Android Version: 4.1.2

Re: An email from Fongo Team, a fraud email?

Post by WilliamY »

Thanks.