Phone number seems to be crossed up with someone else

jdcook · Post by **jdcook** » 03/23/2013

When I call my phone number registered with FPL using my cell phone (regular cell line), it doesn't ring at my house and someone I do not know picks it up somewhere else. Additionally, I have started receiving many many calls from people in faraway cities that are looking for someone else. Please email me for my account details and investigate if there is someone wired up wrong.

Thank you

Post by **Fongo Support** » 03/23/2013

jdcook wrote:When I call my phone number registered with FPL using my cell phone (regular cell line), it doesn't ring at my house and someone I do not know picks it up somewhere else. Additionally, I have started receiving many many calls from people in faraway cities that are looking for someone else. Please email me for my account details and investigate if there is someone wired up wrong.

Thank you

Hi there,

The issue is caused by an incorrect configuration of your OBI.
Similar issue as below:

http://forum.fongo.com/viewtopic.php?f= ... pon#p46130

Please follow the below steps to get this working again.

In order to resolve this, the unit will need to be reset to factory defaults and reconfigured.

To reset the unit to factory defaults:

http://www.obihai.com/FAQ.html#How-to-Factory-Reset

To reconfigure device, please use the links below:

http://forum.fongo.com/viewtopic.php?f=15&t=3098

http://forum.fongo.com/viewtopic.php?f=15&t=3100

Please ensure that URI field is NOT populated.

Once that is completed, you can start making/receiving calls.

Please let us know if there are any issues.

Thanks,

jdcook · Post by **jdcook** » 03/23/2013

Thank you for the quick response.

I have done everything described and everything appears to be working fine. Will update if any of the problems still exist.

By the way, according to the email that came out from Fongo a little while ago, the defaults times for RegistrationPeriod and RegisterRetryInterval on the Obihai need to be updated.
Should be 3600 and 120 respectively instead of the default 60 and 30.

Let me know if I am wrong about those. Thanks.

Post by **Fongo Support** » 03/23/2013

jdcook wrote:Thank you for the quick response.

I have done everything described and everything appears to be working fine. Will update if any of the problems still exist.

By the way, according to the email that came out from Fongo a little while ago, the defaults times for RegistrationPeriod and RegisterRetryInterval on the Obihai need to be updated.
Should be 3600 and 120 respectively instead of the default 60 and 30.

Let me know if I am wrong about those. Thanks.

Hi there,

That is correct. Please ensure that device is configured as per the approved FPL guidelines.

Thanks,

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Phone number seems to be crossed up with someone else

Phone number seems to be crossed up with someone else

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