No Incoming call - Vancouver number used in Toronto

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sunnylee8
Just Passing Thru
Posts: 3
Joined: 12/19/2012

No Incoming call - Vancouver number used in Toronto

Post by sunnylee8 »

I am in Toronto. I have two FPL accounts:
1. One for a GTA/Markham number (905-479-xxxx), it works fine for both outgoing and incoming calls, no complain.
2. One for a Vancouver number (778-308-xxxx), it works for outgoing calls only and doesn't work for incoming call (it doesn't ring when it was called by inbound calling).

I switched to use either of them in the same devices with same setting/configuration except the phone number and password, but two numbers come out different results. :?: I am using Thomson cable model/tomato router/PAP2T NA with port forwarding and QoS. I have tried the Vancouver number in my laptop's softphone, same result.

Using the same set of devices, one number works while another number fails, is the server side's problem? Is there any setting/config need to be done? or the Vancouver number can only work fine in Vancouver not Toronto? :cry:

Any help will be highly appreciated!
sunnylee8
Just Passing Thru
Posts: 3
Joined: 12/19/2012

Re: No Incoming call - Vancouver number used in Toronto

Post by sunnylee8 »

Problem is resolved. Thanks for the help from Fongo Support!
vq1
Quiet One
Posts: 31
Joined: 04/08/2011
SIP Device Name: SPA2102
ISP Name: Electronic Box
Computer OS: Windows 7
Router: DDWRT

Re: No Incoming call - Vancouver number used in Toronto

Post by vq1 »

What was the solution?
sunnylee8
Just Passing Thru
Posts: 3
Joined: 12/19/2012

Re: No Incoming call - Vancouver number used in Toronto

Post by sunnylee8 »

The support guy guided me to reset the PAP2T again, not sure what part has been done from their end. You could PM them if you have the problem you can't resolve by yourself.