Freephoneline port error

[killermanaa2]

Hi,
I used to have the old version of freephoneline and now i updated it. The old one used to work but now it doesn't but then i found out that there is a new version and I installed it, I cannot make any calls so I went to settings > Test connection it says Call Service : OK but then it says Cannot recieve/send Voice data (Or something like that) Make sure port 13000 is open.
My windows firewall is off and I have Cisco DPC3825 DOCSIS 3.0 Gateway with the ports fowarded, Someone help me please.

[Fongo Support]

Hi,
I used to have the old version of freephoneline and now i updated it. The old one used to work but now it doesn't but then i found out that there is a new version and I installed it, I cannot make any calls so I went to settings > Test connection it says Call Service : OK but then it says Cannot recieve/send Voice data (Or something like that) Make sure port 13000 is open.
My windows firewall is off and I have Cisco DPC3825 DOCSIS 3.0 Gateway with the ports fowarded, Someone help me please.

Hi there,

Can you please send me a PM with the telephone number associated with the account and I will have a look. Also, please include in the PM the ticket numbers that you have submitted for a reference.(if you have any)

Thanks,

[killermanaa2]

I PMed you, hope this gets solved