Home phone is down

peano · Post by **peano** » 03/02/2013

PM sent. Please help. Green light on ATA for phone not on. Internet is fine. Cables fine. Powered everything off and on. Still doesnt wotk. Grandstraem ATA purchased from Fongo.

dibsmft · Post by **dibsmft** » 03/02/2013

Have you tried powering down the ATA and the router,waiting 5 minutes and then powering up the router and then, when the router has connected, powering up the ATA?

peano · Post by **peano** » 03/02/2013

Yes. Many times. PM sent to support.

peano · Post by **peano** » 03/02/2013

Issue resolved. Thanks Fongo support. ATA was "stuck" in registration. Clearing it fixed it.

dibsmft · Post by **dibsmft** » 03/02/2013

That is good to hear!

Don Corleone · Post by **Don Corleone** » 03/26/2013

I can't register to the server here in Ottawa. Is there an outage?

What does the previous poster mean by clearing the ATA, factory reset?

Don Corleone · Post by **Don Corleone** » 03/26/2013

I'm back in business, seems to have been a temporary outage.

shawn122 · Post by **shawn122** » 03/27/2013

everytime i try to call..getting a busy signal

Post by **Fongo Support** » 03/27/2013

shawn122 wrote:everytime i try to call..getting a busy signal

Hi there,

I think you posted in wrong thread, as per your signature- you have a OBI. This thread is for Fongo home Phone only, using HT701 Granddstream adapter.

Thanks,

aaqil78 · Post by **aaqil78** » 04/01/2013

i got free phone from last year & it was working great . but from last 2 days there no dile tone please help

aaqil78 · Post by **aaqil78** » 04/01/2013

if u need any more info plz let me know

aaqil78 · Post by **aaqil78** » 04/01/2013

aaqil78 wrote:i got free phone from last year & it was working great . but from last 2 days there no dile tone please help

Post by **Fongo Support** » 04/01/2013

aaqil78 wrote:
aaqil78 wrote:i got free phone from last year & it was working great . but from last 2 days there no dile tone please help

Hi there,

Please send me PM with your telephone n umber and I will have a look

Thanks,

aaqil78 · Post by **aaqil78** » 04/01/2013

the number which i was using with free phone was 905 673 XXXX.but i can always be reached at 647XXXXXXX. what u mean by PM?please explane

aaqil78 · Post by **aaqil78** » 04/02/2013

i just miss ur call . please call me again.24/7

Post by **Fongo Support** » 04/02/2013

aaqil78 wrote:i just miss ur call . please call me again.24/7

Hi there,

I will call you at 1 PM EST.

Thanks,

aaqil78 · Post by **aaqil78** » 04/02/2013

ok i am waiting

Post by **Fongo Support** » 04/02/2013

aaqil78 wrote:ok i am waiting

Hi there,

Please see FPL guidelines below:

http://support.freephoneline.ca/entries ... redentials

Thanks,

aaqil78 · Post by **aaqil78** » 04/02/2013

i am waiting on system from 4 pm

aaqil78 · Post by **aaqil78** » 04/02/2013

any 1 there?

Ketan1988 · Post by **Ketan1988** » 04/02/2013

Mine is also down...Been using FPL for years and its been great up til November 2012.

Ever since then its been issues non stop. I have some friends on this too and they too have had issues everytime i have had issues. Few friends on Fongo and few on FPL. Some with linksys PAP2T ata and some with the fongo provided ata....

This issue is definitely on their end, some change they made late 2012 is what is causing this...

Ketan1988 · Post by **Ketan1988** » 04/02/2013

Everytime I use voip.freephoneline.ca as my sip server, the line goes down and cannot register.

I change to voip2.freephoneline.ca and the line registers.

I switch back to voip.freephoneline.ca and the line goes down again.

Switch back to voip2.freephoneline.ca and line is working.

There must be something wrong with the SIP server... not my ata configuration...

Post by **Fongo Support** » 04/02/2013

Ketan1988 wrote:Everytime I use voip.freephoneline.ca as my sip server, the line goes down and cannot register.

I change to voip2.freephoneline.ca and the line registers.

I switch back to voip.freephoneline.ca and the line goes down again.

Switch back to voip2.freephoneline.ca and line is working.

There must be something wrong with the SIP server... not my ata configuration...

Hi there,

Can you please open a command prompt on your laptop or desktop pc and type this:

nslookup voip.freephoneline.ca

Make a screenshot of the output and post it here.

Thanks,

Ketan1988 · Post by **Ketan1988** » 04/02/2013

Here is the screenshot

tyger · Post by **tyger** » 04/11/2013

Ketan1988 wrote:Everytime I use voip.freephoneline.ca as my sip server, the line goes down and cannot register.

I change to voip2.freephoneline.ca and the line registers.

I switch back to voip.freephoneline.ca and the line goes down again.

Switch back to voip2.freephoneline.ca and line is working.

There must be something wrong with the SIP server... not my ata configuration...

I concur with Ketan1988 regarding the use of voip.freephoneline.ca as the primary SIP server. I can register with it but it won't maintain registration for long...perhaps 2hrs (i've never timed it). Switching to voip2.freephoneline.ca, i have better luck but have noticed once that it wasn't registered, fluke perhaps, i'll have to wait and find out.

Fongo Community Forums

Home phone is down

Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down

Re: Home phone is down