Phone fading in and out

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Postmeon
Just Passing Thru
Posts: 13
Joined: 03/08/2010
SIP Device Name: GRANDSTREAM HT502
Firmware Version: 1.0.1.57
Computer OS: XP

Phone fading in and out

Post by Postmeon »

hey guys i do not know what has happened but on 4 different phones i been noticing frequently that peope have asked me if i have a second call coming in as it sounds to the other party like it fades in and out ... can this be fixxed please as it gets really annoying after a few times !!

PS: Everything was working fine before march. I haven't changed anything since i been using your Voip service. :(
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Postmeon
Just Passing Thru
Posts: 13
Joined: 03/08/2010
SIP Device Name: GRANDSTREAM HT502
Firmware Version: 1.0.1.57
Computer OS: XP

Re: Phone fading in and out

Post by Postmeon »

bump!
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Phone fading in and out

Post by FONGO_kris »

How about the phone itself, any possibility of a problem there? Is it a cordless? If so, is your router a wireless?

How often does this happen? If it's infrequent, it would be good to try to get a test right after it occurs on a VoIP test website... Do you hear any problems on your end?
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
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Postmeon
Just Passing Thru
Posts: 13
Joined: 03/08/2010
SIP Device Name: GRANDSTREAM HT502
Firmware Version: 1.0.1.57
Computer OS: XP

Re: Phone fading in and out

Post by Postmeon »

good question though .... it happens quite frequently and Yes i have tried out 2 different routers

See the problem has started in March 2010 cause before i have not had any issues ... any changes on your end possabilty?

Yes it is a cordless 5.8ghz
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Phone fading in and out

Post by FONGO_steve »

Definitely no major changes on our end that would cause this
Steve
Fongo
Development Support Specialist.
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