dropped call after 30-32 seconds

[michellecleroux]

So, it's active only when PC is on.

Would be nice to have the softphone take messages while the computer is off.

[Phoneuser]

Any update about this issue?
Out of phone for a few weeks now.

Please help.

[Fongo Support]

Any update about this issue?
Out of phone for a few weeks now.

Please help.

Hi there,

We are investigating this issue reported and will let you know soon.

Thank you for your patience,

[Phoneuser]

Hi there,

Any news?

[Fongo Support]

Hi there,

Any news?

Good morning,

We are still investigating, we will have some news soon.

Thank you for your patience,

[Cyber]

We are still investigating, we will have some news soon.

Any news about the 32 seconds call drop bug on FPL Windows Desktop App 3.2.6 ?

[Phoneuser]

Yesterday, I placed a call.
Surprise, it didnt dropped after 32 sec.
Maybe Fongo fixed he problem.
I hope so.

[Cyber]

After doing additional tests with (voip.freephoneline.ca), calling the same phone number three time in a row, calls disconnects at 32 seconds. If i call the same number a fourth time, my outbound call is correct. No disconnection at 32 seconds.

If i call a different number, i have to do the same pattern.



(2013-04-27): PROBLEM FIXED!

Problem solved when FPL Windows Desktop v3.2.6 connect to: voip2.freephoneline.ca

You have to add two entries in the "hosts" file located at C:\Windows\System32\Drivers\etc

208.xx.xxx.165 voip2.freephoneline.ca
208.xx.xxx.165 voip.freephoneline.ca


Since moderator do not want us to post "public" IP (mod, you know what mean public?), you have to find it by your own.


How to find an IP from a hostname?

1. If you are using Windows, open a command prompt and type: nslookup voip2.freephoneline.ca

OR

2. go to this website hostname lookup

[jeff-f]

How do you post it after you reach "etc" I say 4 files but I was not able to get into them.... What do I do?

[jeff-f]

Is there an answer for this problem yet? I have posted a query here with no response, and also written a PM to support with the same result...

PLEASE help !!

[Cyber]

You have to open the file hosts with a text editor like notepad in administrator mode (right clic on notepad and select execute as administrator).

[balsamboy]

Hi, Im still fighting the 31 second call drop when I call computer to land line. I see the issue about adding the IP address line in the "hosts file" but I don't know if I have it in the file properly to make it work. This is what I have :
Is it correct ?




# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost
# 208.65.240.165 voip2.freephoneline.ca
# 208.65.240.165 voip.freephoneline.ca

[Cyber]

@balsamboy:

You have to remove "# " before 208. else it won't work

[JusintO]

I just had the problem of called dropped after 30 seconds.

It was my first call after doing the following when trying to resolve issue with one way sound:
1) Removed all port forwarding from router config
2) Changing SIP ALG to enabled on the router (didn't realized was disabled, cisco e4200: administration)
3) Send an email to fongo support (no rely, but...)
4) Note, they were doing some sort of system maintenance last night I think.

My first call today everything was working great but call got dropped at exactly 30 seconds.

I went back to my hosts file and made both hosts point to the 165 ip address.

I tried one more call (different number) and it was still working after about a minute.

Not very extensive testing, and my changes on my computer and possibly the fongo system,
so I don't think conclusions can be drawn, but maybe someone else may have luck with
trying these thing.

-J

[sguest101]

THANK YOU CYBER!

I just wanted to logon and say thank you for that fix! Goodbye Bell. There was nothing wrong with you, ... it's just $600 saved per year, is $600 saved. I'll use 711 Speakout as my pay as you go since it's the cheapest. Amen

After doing additional tests with (voip.freephoneline.ca), calling the same phone number three time in a row, calls disconnects at 32 seconds. If i call the same number a fourth time, my outbound call is correct. No disconnection at 32 seconds.

If i call a different number, i have to do the same pattern.



(2013-04-27): PROBLEM FIXED!

Problem solved when FPL Windows Desktop v3.2.6 connect to: voip2.freephoneline.ca

You have to add two entries in the "hosts" file located at C:\Windows\System32\Drivers\etc

208.xx.xxx.165 voip2.freephoneline.ca
208.xx.xxx.165 voip.freephoneline.ca


Since moderator do not want us to post "public" IP (mod, you know what mean public?), you have to find it by your own.


How to find an IP from a hostname?

1. If you are using Windows, open a command prompt and type: nslookup voip2.freephoneline.ca

OR

2. go to this website hostname lookup

[Cyber]

THANK YOU CYBER!

I just wanted to logon and say thank you for that fix! Goodbye Bell. There was nothing wrong with you, ... it's just $600 saved per year, is $600 saved. I'll use 711 Speakout as my pay as you go since it's the cheapest. Amen

Glad to hear that my fix will save you 600$ per year. It's a lot of money!

If you don't know what do with this money, you can send me a tip on PayPal