No sound anymore

[astor]

I have updated today the softphone app. cause the old couldn't connect any more to the server. the old work fine for many years. but the new dont work.
I could hear a sound when I compose a number, but then have no sound at all. I call to my landline and nothing happens no sound in both ways. I try to left a message and that work.
I made the test and say unable to send/receive sound data! Port 13000 should be available.

I made the port forwarding in my router. 5060-5061-6060-6061-13000-13001. windows firewall is off.
It's curious cause before the app. use the same ports and never have problems with. then I don't think is a firewall issue.

I use a laptop with Xp and a netbook with win 7
eset smart security on both,
My modem is Zhone 1511 and my router is tomato/mlppp 1.21-mp3alpha4
I have the Adsl 2+ with colba.net It use to work fine they don't block any port.

I sow this solution but I couldnt figure out how to do that :

Good News! I have fixed the mic routing problem.
Here are the fixes:
Run Notepad as Admin -> Open c:\windows\system32\drivers\etc\hosts
Add xxxxxxxxx voip.freephoneline.ca

Then
Goto Recording Devices ->Right Click on the Mic and Set as default.

No Port forwarding needed! Forget those ports. Softphone is using port 80 and 443 full time if you look at the process open port under windows.

Could someone help me?. It look as a very common issue,like a bug with the new application.

Thanks

Astor

[b3l]

Where do I find 'recording devices' so I can click on it? I am using XP.

[ButchCassidy]

I added the voip.freephone.ca to the hosts file as suggested. You need the IP of voip.freephoneline.ca to match. I can't understand why the DNS services do not take proper care of this by default, but when I added the ip/name pair to a windows hosts file, my new 3.2x based client for freephoneline worked. As for the recording devices, open up the Control Panel in Windows. I did not do this myself but it might be needed for Windows 7 and above....ymmv...

[astor]

Hi Butch: could you explain me what is the IP that you say?.
and for the recording devices could you give me a detailed procedure, please?

Thanks

[ButchCassidy]

I didn't do anything for the recording device per se except look at the sound configuration in control panel, ran the test and clicked ok. I didn't have a default setting to choose for my usb headset, but I made sure that device was useable. Other newer versions of Windows might have this default device setting. Control Panel is where I would start to look.

For the rest:

I am not sure why this even works at all. I opened the ports on my firewall as described here, and that alone did nothing. I have no SIP ALG working anywhere on my network or firewalls ....

The freephoneline software client should request the correct destination address and everything should just work. Perhaps it does make the correct request but Windows messes it up?....All I do know is at present if I hardcode the voip.freephoneline.ca address in the hosts file the software works.

What worked for me to get the windows client working again:

You'll need to get the ip address for the following: voip.freephoneline.ca

You need to be pretty comfortable with configuring network settings by hand. you need to open notepad and have it open the hosts file: c:\windows\system32\drivers\etc\hosts

and add an entry to the file that pairs the ip and name together:

xxx.xxx.xxx.xxx voip.freephoneline.ca

I didn't post the ip number because I am not sure of what freephoneline support policy is in this regard.

There are various public web based tools that will get the IP for you.

Before doing any editing you should google a little, like google hosts file.

Here's a wiki link. Read it and know what you are doing before any editing. Cheerz

https://en.wikipedia.org/wiki/Hosts_%28file%29

Hi Butch: could you explain me what is the IP that you say?.
and for the recording devices could you give me a detailed procedure, please?

Thanks

[JusintO]

Exact same problem with Freephoneline softphone.
I can't get an ip address to try this, nslookup and ping fail... no servers?

[JusintO]

Cross posting my success story. Had problems in this thread, followed by call dropped after 30 seconds

It was my first call after doing the following when trying to resolve issue with one way sound:
1) Removed all port forwarding from router config
2) Changing SIP ALG to enabled on the router (didn't realized was disabled, cisco e4200: administration)
3) Send an email to fongo support (no rely, but...)
4) Note, they were doing some sort of system maintenance last night I think.

My first call today everything was working great but call got dropped at exactly 30 seconds.

I went back to my hosts file and made both hosts point to the 165 ip address.

I tried one more call (different number) and it was still working after about a minute.

Not very extensive testing, and my changes on my computer and possibly the fongo system,
so I don't think conclusions can be drawn, but maybe someone else may have luck with
trying these thing.

-J

[kcmok]

I have to try this out! Will report back if it works.

edit. It seems to work on some occasions but not always.