FPL Service has Issue Now?

[hardywang]

I am using FPL for almost a year, everything worked fine until recently (maybe some time last week) that I could not receive incoming calls. I used my cell phone to dial my FPL number, once connected I hear "The person you try to reach is not available, please leave a message" right away and I am sent to FPL voice mail. Meanwhile I can hear my FPL phone rings and answer machine announces welcome message right away.

In order to do some troubleshooting, I installed a Windows application on my Windows XP (I have PC's firewall turned off), I changed my router's port forward setting to forward UDP 6060 and 13000 to this PC. I used a tool http://portforward.com/help/portcheck.htm to verify and confirmed the port is opened to my PC.

I ran the FPL application, logged in and "Test Connection", eventually it reported that "Timeout expired!" possible reason ports 6060 and/or 13000 blocked or used by other process. I used TcpView (http://technet.microsoft.com/en-us/Sysi ... 97437.aspx) and confirmed only FPL is using the ports, and as I mentioned above these ports are opened properly.

Anybody could help? I think I have done everything correctly.

[hardywang]

Nobody from FPL can help???

[BCITMike]

Do you mean 6060, or 5060?

[hardywang]

Do you mean 6060, or 5060?

I set to use 6060, because the windows soft phone complains about 6060 and 13000 ports.

[Fongo Support]

Do you mean 6060, or 5060?

I set to use 6060, because the windows soft phone complains about 6060 and 13000 ports.

Hi there,

Are you using an ATA or Desktop FPL?

If you are using an ATA, there's a different setup and you need UDP port 5060 to register.
Please let me know.

Thanks,

[hardywang]

Are you using an ATA or Desktop FPL?

If you are using an ATA, there's a different setup and you need UDP port 5060 to register.

I have trouble with my ATA recently as I indicated in my original post, I can see the incoming phone number but FPL sends caller to voice mail right away.

I try to troubleshoot the problem so I also installed PC soft phone. I have my router set to forward 5060 to my ATA and 6060 to my soft phone. But my soft phone always complains 6060 and 13000 not opened, I could not make call or receive call with my soft phone at all.

[hardywang]

No further follow up from Fongo support??

[Fongo Support]

Are you using an ATA or Desktop FPL?

If you are using an ATA, there's a different setup and you need UDP port 5060 to register.

I have trouble with my ATA recently as I indicated in my original post, I can see the incoming phone number but FPL sends caller to voice mail right away.

I try to troubleshoot the problem so I also installed PC soft phone. I have my router set to forward 5060 to my ATA and 6060 to my soft phone. But my soft phone always complains 6060 and 13000 not opened, I could not make call or receive call with my soft phone at all.

Hi there,

Please send me a PM with the telephone number associated with your account and I will check at the back end.

You can also verify your ATA settings against the FPL guidelines:

http://forum.fongo.com/viewtopic.php?f=15&t=7962

Thanks,