Hello, I have a Grandstream HT701 with a 2wire router/modem from bell. I have completed porting my number and changed my SIP user name with the new number including the 1.
The problem is I cannot receive incoming calls. When I call my home phone with my cell, I get the message, "The account number is not valid."
However, I am able to make outgoing calls with the home phone with no problem. Please help!
Incoming Call Problem
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vinhz
- One Hit Wonder
- Posts: 1
- Joined: 05/05/2013
- SIP Device Name: Grandstream HT701
- Computer OS: windows 8
- Router: 2wire
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Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Incoming Call Problem
Hi there,vinhz wrote:Hello, I have a Grandstream HT701 with a 2wire router/modem from bell. I have completed porting my number and changed my SIP user name with the new number including the 1.
The problem is I cannot receive incoming calls. When I call my home phone with my cell, I get the message, "The account number is not valid."
However, I am able to make outgoing calls with the home phone with no problem. Please help!
Please send me a PM with the telephone number associated with the account and I will have a look. Also, if you have a ticket submitted for this issue please include that in your PM as well.
Thanks,