cannot call in France

[manthi]

hi
before i was able to call in France, but i tried yesterday and today, and it is not working anymore, i can dial the number 01133.... but then i get an error 603
i have $3.xx in credit so i don't know what the problem is , what does error 603 refers to
thank you

[Fongo Support]

hi
before i was able to call in France, but i tried yesterday and today, and it is not working anymore, i can dial the number 01133.... but then i get an error 603
i have $3.xx in credit so i don't know what the problem is , what does error 603 refers to
thank you

Hi there,

Please try to reboot your equipment (including your modem) and try again.

This should resolve the issue.

Please try and let me know.

Thanks,

[manthi]

thank you for your answer
i rebooted modem routeur and ata and it is still the same
i get the message "the number you dialled 011 was rejected by the service provider reason is six zero three

[Fongo Support]

thank you for your answer
i rebooted modem routeur and ata and it is still the same
i get the message "the number you dialled 011 was rejected by the service provider reason is six zero three

Hi there,

Please open a support ticket for this issue and send me a PM wit the ticket#.

We will need to follow up with the service provider for this issue.

Thanks,

[manthi]

ok
how do i open a ticket?, i send a message to talkfreely@fongo.com, is it ok?

[Fongo Support]

ok
how do i open a ticket?, i send a message to talkfreely@fongo.com, is it ok?

Hi there,

No, please go to http://support.fongo.com/home and click on "submit request"

Please include relevant details so we can investigate this asap.

Thanks,

[manthi]

ok its done i sent you the ticket #
thank you for your help

[Fongo Support]

ok its done i sent you the ticket #
thank you for your help

Hi there,

Thanks again, we will look into this and investigate.

Thanks,

[manthi]

hi i still have the problem, i got contacted by fongo support, but for some reason they are not getting my answer, as they keep asking for the same info

Your request has been updated. Please reply to this email for additional comments.
Technical Support

Technical Support (Fongo Support)

May 27 02:13 pm (EDT)

Hello there,

Please note that our attempts to contact you have not been successful. If you are still having issues with your account, kindly reply to this email to reopen the ticket.

This ticket will now be closed.

Talk freely,

Team Fongo Support
Technical Support

Technical Support (Fongo Support)

May 24 05:35 pm (EDT)

Hi there,

Can you please provide the number you wish to call in France and appx date and time of your last call attempt?

We will need to look at the logs and investigate.

Thanks,

Team Fongo Support
Technical Support

Technical Support (Fongo Support)

May 22 04:15 pm (EDT)

Hi there,

Can you please provide the number you wish to call in France and appx date and time of your last call attempt?

We will need to look at the logs and investigate.

Thanks,

Team Fongo Support

thank you

i am going to send you the info they need by PM, can you get the info to the support team for me please, thank you

[Fongo Support]

i am going to send you the info they need by PM, can you get the info to the support team for me please, thank you

Hi there,

I have investigated this further and it looks like there were no calls made from your account to France in our records.

This indicates that your OBI is not configured correctly.

In order to resolve this, the unit will need to be reset to factory defaults and reconfigured.

To reset the unit to factory defaults:

http://www.obihai.com/FAQ.html#How-to-Factory-Reset

To reconfigure device, please use the links below:

http://forum.fongo.com/viewtopic.php?f=15&t=3098

http://forum.fongo.com/viewtopic.php?f=15&t=3100

Please ensure that URI field is NOT populated.


Once that is completed, the issue will be resolved.


Please let us know if there are any issues.

Thanks,