My phone is dead AGAIN. Thinking of leaving FPL

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Forum rules
pabucater
Just Passing Thru
Posts: 7
Joined: 05/22/2013

My phone is dead AGAIN. Thinking of leaving FPL

Post by pabucater »

My phone jis dead again 2nd time in 1 week.
Tried to reboot everything. Waited 20 min to turn all on again. No result.
It's annoying. Will leave FPL their customer support is gone. Service went poor from 6 months ago. Bad signal quality and no help desk.
Top
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: My phone is dead AGAIN. Thinking of leaving FPL

Post by Fongo Support »

pabucater wrote:My phone jis dead again 2nd time in 1 week.
Tried to reboot everything. Waited 20 min to turn all on again. No result.
It's annoying. Will leave FPL their customer support is gone. Service went poor from 6 months ago. Bad signal quality and no help desk.
Hi there,

Can you please send me a PM with your support ticket number ad I will investigate this asap.

Thanks,
Top
pabucater
Just Passing Thru
Posts: 7
Joined: 05/22/2013

Re: My phone is dead AGAIN. Thinking of leaving FPL

Post by pabucater »

Sorry, which support ticket number?
Where can I access support?
Top
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: My phone is dead AGAIN. Thinking of leaving FPL

Post by Fongo Support »

pabucater wrote:Sorry, which support ticket number?
Where can I access support?
Hi there,

Please see below:

http://forum.fongo.com/viewtopic.php?f=48&t=7624

For now, to get your line up and running, please follow the instructions below:

Please try to power off equipment: modem, router and ATA for at least 15-20 minutes and connect again after 20 minutes, starting with the modem.
Try testing the line(s) after this - should be ok.
Please let me know.

Thanks,
Top
pabucater
Just Passing Thru
Posts: 7
Joined: 05/22/2013

Re: My phone is dead AGAIN. Thinking of leaving FPL

Post by pabucater »

This link has only sales/faq information. Last time it happened I opened a ticket and got an automated email with the same crap info/sale/faq and saying that "the ticket was now closed".

Already tried this reboot sequence several times. No result.
Top
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: My phone is dead AGAIN. Thinking of leaving FPL

Post by Fongo Support »

pabucater wrote:This link has only sales/faq information. Last time it happened I opened a ticket and got an automated email with the same crap info/sale/faq and saying that "the ticket was now closed".

Already tried this reboot sequence several times. No result.
Hi there,

Please send me a PM with your account information and I will investigate this asap.

Important note:*** I did not ask to reboot equipment, I have asked to power off.

Just wanted to clarify.

Thanks,
Top
pabucater
Just Passing Thru
Posts: 7
Joined: 05/22/2013

Re: My phone is dead AGAIN. Thinking of leaving FPL

Post by pabucater »

Sorry, I didn't mean reboot but power off as you said.
It's back now after the 4th try. But want to know why this is happening. I dont want to keep this workaround every time.
I will send my account in PM.
Top

Return to “Community Support”