no incoming voice

[mgbuser]

I tested out freephoneline with my assigned number using a cisco SPA112 ATA. After getting it to work, I ported over my Bell landline number, changed my SIP user ID as instructed after porting complete, but now I don't get any incoming audio. Outgoing is fine.

Is there something else I need to tweek on my ATA configuration or is it a freephoneline issue.

Thanks

Albert

[Fongo Support]

I tested out freephoneline with my assigned number using a cisco SPA112 ATA. After getting it to work, I ported over my Bell landline number, changed my SIP user ID as instructed after porting complete, but now I don't get any incoming audio. Outgoing is fine.

Is there something else I need to tweek on my ATA configuration or is it a freephoneline issue.

Thanks

Albert

Hi there,

Please send me a PM with your account info and I will investigate.
Also, if you have a support ticket open for this issue, please include that in your PM as well.

Thanks,

[rocco]

Hi, I have installled the SPA112 and I can call cell phones but no other numbers. Also I cannot hear anything- one way audio- the other end can hear perfectly.
I followed all the setup instr from FPL and how to setup ATA but no success.
Please force my registration as you did in the other cases, if that is the solution.

[Fongo Support]

Hi, I have installled the SPA112 and I can call cell phones but no other numbers. Also I cannot hear anything- one way audio- the other end can hear perfectly.
I followed all the setup instr from FPL and how to setup ATA but no success.
Please force my registration as you did in the other cases, if that is the solution.

Hi there,

I just replied to your PM- there are issues with configuration- please check it to resolve.

Thanks,

[shaoqinzhu2013]

Hi, I have installled the SPA112 and I can call cell phones but no other numbers. Also I cannot hear anything- one way audio- the other end can hear perfectly.
I followed all the setup instr from FPL and how to setup ATA but no success.
Please force my registration as you did in the other cases, if that is the solution.

Hi there,

I just replied to your PM- there are issues with configuration- please check it to resolve.

Thanks,

I am having the same problem with SPA112, can you PM me as well?

[francisd84]

Hi, I have installled the SPA112 and I can call cell phones but no other numbers. Also I cannot hear anything- one way audio- the other end can hear perfectly.
I followed all the setup instr from FPL and how to setup ATA but no success.
Please force my registration as you did in the other cases, if that is the solution.

Hi there,

I just replied to your PM- there are issues with configuration- please check it to resolve.

Thanks,

I am having the same problem with SPA112, can you PM me as well?

Same here too since today. My device (Obi100) is configured as described in both posts:
http://forum.fongo.com/viewtopic.php?f=15&t=3098
http://forum.fongo.com/viewtopic.php?f=15&t=3100

Fongo Support: If a setting is wrong in one of them, please tell me as I will configure my device to work properly with your service.

Thanks

UPDATE: 2 way voice works on incoming calls. Outgoing calls results 1 way (I cannot hear callee)

[adit]

For OBI be sure you open the required ports in your router:

Allow Outgoing:
TCP Ports: 6800, 5222, 5223
UDP Ports: 5060, 5061, 10000 to 11000, 16600 to 16998, 19305
Allow Incoming on UDP Port: 10000

http://www.obihai.com/FAQ.html

The ports specified by FPL are for the desktop App they provide, OBI requires other ports.

[francisd84]

For OBI be sure you open the required ports in your router:

Allow Outgoing:
TCP Ports: 6800, 5222, 5223
UDP Ports: 5060, 5061, 10000 to 11000, 16600 to 16998, 19305
Allow Incoming on UDP Port: 10000

http://www.obihai.com/FAQ.html

The ports specified by FPL are for the desktop App they provide, OBI requires other ports.

Thanks but my other Obi works fine with other VoIP provider on another port than 5060 without port forwarding and FPL worked fine for months until yesterday.

Still waiting a response form Fongo Support.

Thanks

**UPDATE: I do some tests. *98 works (I can hear sound and navigate in menus). I call some numbers of Toronto, it works great (2 way voice). But if I call Montreal area numbers (where I call all times), I have only one way voice (other party can hear, not me). If I receive calls (even the location), 2 way audio works. Please Fongo Support, can you have a look at it? Thanks a lot.